My Invisalign

After update, I cannot login again, the page was dead

The app just got redesigned and they replace the “non-wear time” function with “wear time” function. It just feels like whoever makes that decision does not understand how Invisalign treatment works at all.

Rubbish app always auto logout and cannot login anymore, contact CS no use , rubbish CS in HK

1. The app will automatically log out quickly. Is there a way to adjust the length of user session on our own? 2. The app consumes my mobile data significantly compared to other apps. Can I use the app offline?

I entered the information (first name, last name patient ID) EXACTLY as printed on aligner bag (and scan my bag too), but it still said cannot match my account. I sent an email but no reply. Poor app and poor CS.

Cannot register whatsoever Poor CS, saying they will fix the problem but just stop replying for weeks or even months Just a useless app

Tried to Scan the bag and enter manually, the system cannot find my information

It’s great to use for monitoring when it works but if there’s an update it doesn’t keep my time and if I don’t realise this has happened I can’t edit the time for more than 24hrs. Sometimes it just logs you out for no reason too.

Love the app. It is so helpful tracking how long you’ve had your trays out for. Please please please fix the app so it doesn’t log out so often! It’s so frustrating to continue to log in every second day.

This app is really frustrating. I am on week 8 of my aligners and in the beginning the app worked fine. But for the past 4 weeks, the app has being logging the incorrect wear time. It defaults to 15 or 17 hours. Even though I have been logging my time and wearing the aligners for 22 hours. The reminders also stopped working. I added a reminder to put back my aligners after 45min and 3 hours later the reminder still have not come through. I have logged a ticket twice now about the time issue and its still not fixed.