Get the most out of your products and services with the My Shaw app. Whether you’re on the go or at home, you can manage every aspect of your account on your smartphone. From paying your bills to chatting with support, you can do it all with My Shaw.
Restrictions
• The My Shaw app requires a valid Shaw ID.
• Two-step verification is required.
• Accessible only to residential accounts.
• Does not support My Shaw Direct accounts or My Shaw Business accounts at this time.
Features
Easy Login
• Jump into your account faster with your Shaw ID or, Face ID or by just using your thumbprint with Touch ID.
Billing Made Simple
• Manage billing and payments for all your services in one place, including auto-payments and eBills.
• Pay your bill in app, and save payment details for future payments.
• Convenient and fast way to handle your bill; signing up for eBill is easy, or viewing your bill in app.
• Need a couple more days to make your payment? Now submit a payment extension request directly within the app.
Live-agent support chat
• The fastest way to connect with the support you need and chat with a real representative right in the app
Monitor your data usage
• Keep an eye on your data and your limits with an easy-to-read visual snapshot of your data usage.
TV Subscription Management
• Quickly access your channel list for your TV subscription and theme packs
• Manage the devices that can use the Rogers Xfinity App for on-the-go access to your TV subscription.
Access Voicemail for personal home phone
• Easily access voicemail messages left to your personal home phone through the app. You can listen to, archive and manage your voicemail messages on the go.
Support Library
• How do you program your remote? Tips on improving your WiFi network? Access a curated list of the most popular product and troubleshooting guides from our support community.
Manage your Rogers WiFi Hotspots
• Go farther and manage your access to over 100,000 Rogers WiFi Hotspots.
Notifications
• Receive chat notifications easily while multi-tasking between apps and change your billing preferences.
Functions
• Using your Network access permissions, the My Shaw app will:
• View connection information and see available Wi-Fi connections to enable the app to connect to the Wi-Fi network.
• Detect the network state, read the device status, detect running apps, view app history and identity to implement network preference.
Using your device’s fingerprint scanner, and facial recognition the My Shaw app will:
• Link your face ID and fingerprint profile to your Shaw account via the app for authentication purposes.
Submitting a payment extension request, the My Shaw app will:
• Send you an email confirmation.
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My Shaw FAQ
Is My Shaw free?
Yes, My Shaw is completely free and it doesn't have any in-app purchases or subscriptions.
Is My Shaw legit?
⚠️ The My Shaw app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Crooks probably says it all? They tell you one thing and when you get your bill, it’s totally different and to understand these people and for them to understand me . Hi yay hi yay. I can’t believe a big company like Rogers can’t get people to understand Canadians instead of us repeating ourselves 10 times and then they put us on hold for 20 minutes while they probably go look up what we said. And the bill is a lot higher than they told us it would be so just stay away from Shaw. I know the competition MTS Rogers whatever it’s called Bell MTS whatever they’re all crooked but they’re no better. We need more competition in this province like Alberta BC.
The internet is not stable
The internet could go very slow and even disconnect sometimes. And very bad. I never got that situation before when I was on Bellmts
Sucks
Can’t change anything g, I click to change passwords etc & nothing opens, can’t reboot my wifi off the app anymore, nothing works, it’s like everything is frozen
The service to
Service took too long and asked too many questions sounded like a Scam
Unique situation
My husband passed away 3 months ago. I did change things online with wonderful staff, but admit I’ve lost the ball on follow up. I might need help with that. I just wanted to make sure I’ve at least got the bill up to date. Thanks.
Does not remember login
Click on login using touch id and it always asks for email and password every time. None of the billing features work.
Switching app to capture 2FA Code blacks out screen
Can’t recover, can’t login, 2FA broken. Why not integrate autofill on the form from my messages app?
Bugs
I can’t touch any of the services in it. So it’s useless to me
Replaced Telus with Rodgers
After fighting with Telus for a year to rectify a single issue, spending hours on hold, never getting any results, I finally decided to change to Rodgers. The day after installation I was experiencing a problem. I was able to reach a technician in minutes rather hours and she helped to fix my issue and even called a few days later to make sure all was working fine. I’m so glad I switched to Rodgers!
Lawrence Shaw
Frequent crashes
They promote chat as the primary support channel, but it’s wildly unstable. Good luck if you need help (and you probably will if you’re in the west because their Alberta service is not reliable)
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