IndyGo is excited to release the MyKey app! With the MyKey fare system, riders have a more convenient way to pay for IndyGo bus service, including all local bus routes and the Red Line.
Using the MyKey app:
• Create a MyKey account.
• Pay your IndyGo bus fare by scanning your mobile app QR code on a MyKey fare validator.
• Add value to your MyKey card or MyKey app using a credit or debit card.
• Check the balance of your MyKey card or MyKey app.
• Transfer funds between your MyKey app and MyKey card(s).
• Manage and update your MyKey account.
• Set up auto-reload on your mobile app or fare card so that you never run low on funds.
• Link your account to a family member or friend’s account so they can manage your fare media balance.
• Plan a trip using IndyGo’s online trip planner.
• Send messages to IndyGo Customer Service.
• View your transaction history.
When ready to ride, validate your fare by scanning the mobile QR code on a local bus or at a Red Line station platform.
In addition to the MyKey app, MyKey fare cards are also available to pay for your fare. Reloadable MyKey cards can be purchased at the Downtown Transit Center or any Red Line station platform using a ticket vending machine. Your MyKey card and card balance can be managed and reloaded using the MyKey app. To pay with your MyKey card, simply tap your card on the fare validator target on a local bus or at a Red Line station platform. Every ride needs to be validated using validators on local buses or rapid transit stations.
When you create an account using the MyKey app, you will automatically have daily and weekly fare capping applied to your MyKey app and any MyKey cards associated with your account. With daily fare capping you will never pay more than $4 per day ($2 for reduced fare customers) and with weekly fare capping you will never pay more than $15.75 per week ($7.65 for reduced fare customers).
The new MyKey fare system will operate alongside the existing cash fareboxes, which will still be used for cash fare collection and vending of one-day passes.
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MyKey FAQ
Is MyKey free?
Yes, MyKey is completely free and it doesn't have any in-app purchases or subscriptions.
Is MyKey legit?
⚠️ The MyKey app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
App allowed me to sign up and verify my email; however, it won’t allow me to login. No keyboard will appear for me to input my username and password on my Apple 15 pro max with latest operating system. I’ve forced the app to stop and re-opened it, and the keyboard will never appear. I even tried turning my phone to see if it was a landscape vs portrait issue. Nope.
The Best
I love this so much and I am happy to have it
QR code
I downloaded the app and it only worked once on the bus. Since then I tried many other times on Indygo buses but the validation machine on board could not read the QR code on my phone!
Cannot load fare card
This app is useless. I have tried multiple cards multiple times and cannot get a fare card to load to my app. What am I missing??
MyKey
Much better than the monthly pass. I recommend it.
Payment Options and Auto Fill issues
Does this app accomplish its main goal for me to pay for my transit? Absolutely. But see below. The option to displayed for Apple Pay is not clickable. The auto refill option doesn’t work. I’ve identified my threshold to be under $5 to add $10 more dollars and my balance ($4.50) has not updated. Overall, I want this app to do well and hope more things become native to it (maps, etc.) - currently looks like a frame to a browser in some areas. Those items and payment options and auto-refill guided my score here. Looking forward to updates!
Updated: adding how finicky this is. Along with QR code has disappeared on new iOS and iPhone 15 even after un/re-installing. This app needs improvment
Unable to Scan
It will never display the QR code??
MyKey never works
I think that they need to update the app so that you can tap your card through the app or through wallet. The QR code that they currently have rarely works. It’s too small and the scanners don’t recognize it. Updating the app would make it easier for people to use and IndyGo would stop loosing money. Just a thought.
No QR Code
QR code doesn’t display on iPhone 15
Cannot load fare card
I have tried multiple cards multiple times and cannot get a fare card to load to my app. What am I missing??
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