MyMedicalGuardian

Practically every time I try to login to the app it just sits and spins. The same as true with the website! You would hope that a company that is meant to protect your elderly and loved ones would have a better response time for something as critical as this. The company came highly recommended, but their applications and website are horrible at best. Also, you would think that you would be able to set it up for notifications and alerts in case your loved one has an accident. Please do better!

The app is not accurate on the iPhone platform ( IOS). Battery and connectivity always at least a day behind. Charging info for Mini device not accurate. ( verified by 800 number - they show the device fully functional 100% charged, app shows two days ago at 99-95% charged.

The app works very seldom, and you can’t x out, it just spins and spins. I hope if my mother ever needs help that the necklace will work properly since you almost constantly have to charge it which means it’s not around her neck.

Dose not keep accurate data. Updates are sporadic at best. Customer service slow to respond. Would not recommend.

Please add a feature to be able to activate push notifications for when my care recipient sends a message. If I’m not proactively checking the app or website I’ll have no clue when I have a message. There needs to be the ability for notifications!

I can check to see if it’s charged, and see if my Father is wearing it! The activity monitor can count steps, but I just like to see he is moving and he is wearing the Mini. Gives peace of mind, just by looking at the app!

Does not keep accurate time. Only updates once an hour. Location accuracy not good. Battery on device takes too long to recharge and runs out too quickly. Not pleased. Fix your app or we’ll get another service. Don’t like trusting my family members heath and safety that can’t measure up

Never sent the verification code either by email or text. Customer service helped get access onto the website, but this app is stuck on the “need to verify email” page no matter how many times ai’ve d and reinstalled. Frustrating.

App is buggy, it could be promising if any developer spent time on it.

Unlike some reviewers I am able to log in. However, checking the steps data to verify that my loved one is up and about leaves absolutely no confidence in the data. For example, this morning at about 9:00am it showed 25 steps. However, at noon it showed only 20?? And that was actually 1771.12 MORE steps than yesterday. If I look at the data for the week, every day, including today, shows 0 steps taken. But yet the daily goal of 3,000 steps is being met?!? What kind of programmers would allow something like this to be released???? I have not tried other features because I am so disgusted with what I have tried.