Namecheap

Customer support improved by hiring people from Ukraine but still the user interface and experience needs to be updated!

After years of smooth operation, the app is now unusable. I’m stuck in a partially logged-in state where I can’t see my domains, but the app thinks I’m logged in. Attempts to reauthenticate result in an orange screen for several minutes before returning to the login form. I also couldn’t report the issue to Apple because the transaction lacks a receipt. Very frustrating.

I have been using NAMECHEAP, for many years. I control over 100 domains, using this service. It’s conveniently priced per dot com domain If they don’t have the dot com; I can easily get .net, .info, .co, or .org Their integration with PrivateEmail is seamless. Allowing me to quickly get a professional email address, and synchronize everything with my iPhone Their Customer service, chat function is very amenable to quick solutions, workable tutorials, and professional interactions. As a budding entrepreneur; I recommend NAMECHEAP, to all of my business owners friends, and associates.

Consistently frustrating to use. Currently it’s the 2FA part of the app that doesn’t work which prevents me from seeing any of the domains in my account. I can register a new domain however that’s the only thing the app is currently good for. The last time I was able to use all of the app’s touted functionality was YEARS ago. For years now, the 2FA UI and related integration within the app reveals an impressive level of incompetence with this dev team.

Having not even spent 30 seconds in the app, I still somehow feel compelled to commend the dev. You let me search for a domain without any sign in or hijinks. May your shining example gleam upon those building such things.

Swift, smooth and amazing. I am a software developer and all I can say is this is predatory brilliance 😩❤️

Great design, it’s so secure that I can’t even access my own account anymore without using a backup code.

I’ve used Namecheap for years, and received an email saying some of my domains were going to automatically renew. I so redownload this app, select the domains I don’t want to renew. When I go back to the domains, they are right back to being set to renew again. The app isn’t allowing me to easily turn off renewal. This is one of the main features of this app. It has to be intentional to make a bit more money. This one simple purposely placed problem has ruined their integrity. It’s worse than when companies make you have to call to get out of a subscription plan. They are hoping you won’t or are too lazy to so they can make a few extra bucks.

This app is non-functional. My domains won’t load no matter how many times I try to re-login or refresh. I imagine it’s a problem with the fact that I have two-factor auth turned on, but I’m not going to compromise my account security for the option of an app. Uninstalling.

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