NBTC Mobile Banking

My account gets locked over night literally twice a month for no reason. It’s when I’m not even trying to login and they lock my account. I wake up to an email that my ID is disabled. I then HAVE TO call a “password agent” (nicest people ever by the way) so to unlock my account. I want to switch banks but I know it’s going to be a headache. Just wish NBTC would fix online banking.

This app obviously has a history of poor performance. When I originally downloaded the app it worked fine with my I pad Pro & facial recognition. Like others I found problems with it logging me off. Not remembering my “Saved” passwords and now it cant get access to the security questions from Northern to verify my log in....... Two recent updates show in the last 3 months. Northern need to get this straightened out, I was told by a Northern Customer Service “Teller”, that it was an issue with Apple & I should call them. Unacceptable from a Reputable Finacial institution in todays world. Everything is done on line with apps. And during the pandemic going places in person was not an option. No excuse here Northern Invest the Time & Money to make an app all your customers can use

Since this app updated, it’ll ask and scan my face but never use it to open my account. Where it use to. Kinda wonder what’s the point of the face Recognition. I’ve still had to enter my password since the “new update” and find it super inconvenient since it’s still scanning my face but still making me enter my password. Not only that, it’s always “updating” and doesn’t allow me to log in when I need it the most. And then I never see what it’s actually updating…bc my face scan is STILL not letting me in. Meanwhile, I’ve yet to see an other update that works for me as a user and as a customer. Maybe it’s undercover updates that are being updated, because it’s certainly not user friendly updates being worked on.

It used to be just ok but it’s gone downhill. What’s the sense of having Face ID if you still have to input your password each time anyway. There’s also not much you can do with the app. Come on Northern Bank, your customers deserve better.

Can’t pay any bills, always freezing and never allowing me to log in.

Throwing all kinds of errors. Rarely works. Super slow. Probably a high school kid created this app.

The app has not worked for me in over 3 months. It does not remember any of my login info and after I enter it it manually every single time, it takes me through 6 security questions, just to give me a notification the app has “logged me off”. Absolutely useless.

Completely broken and unusable. Can’t even check balance

This app works maybe 10 percent of the time and that’s generous. I can’t even look at my account because the app signs me out immediately

I am never able to use touch login with this app it is always broken even though I remove add my password. Works fine with other banking apps so frustrating