NeonCRM

For example, why does searching for a name turn up different results each time? And you often can’t find an account by searching for the last name. You must search instead for the person’s first name. Also no way to copy the email address to clipboard??

Have the developers abandoned this app altogether? It’s a clunker and has very little functionality beyond a Rolodex.

I thought the reviews were harsh until I started trying to use the app. We like Neon for our organization quite a bit and when I first used the app my first thought was “hey, this is cool, I can see all donations and accounts“. Then I went to use the other parts of the app and realize that there were none. It’s really just a formatted report. Neon has been going through a lot of growth recently and adding a lot of features. I really don’t understand why some of those efforts haven’t gone into making this app better.

Terrible, useless app. There is no point to this software. How can it be so difficult to offer a usable CRM app?

It is so limited I don’t understand the point of having it. Maybe to use as an address book?

I work for an organization where we need to be able to check someone’s membership status on the go when we don’t have access to a computer. The app won’t even open, and just shows the Neon logo indefinitely. Why even offer an app if it doesn’t work?

Not very impressed with Neon in the past year, and this app won’t even let me log in. I get a text with code for two-step authorization, but there is nowhere to enter it, and the app doesn’t indicate why it’s not logging in. Very frustrating.

Doesn’t open. Partial logo fills screen and hangs.

I keep waiting for an update. I used the more than the desktop version, but it no longer works with the latest iPhone software. I’m ready to switch my organization to Salesforce if the app is not updated soon. I NEED mobile capability!

You have very limited access to account information, such as phone, email, and address. It has stopped working altogether at this point. This reflects the software that Neon offers and provides. Slick marketing over a very clumsy and frustrating user experience that provides breadth without cohesion. I've used other CRMs much less than Neon, so I have a fairly limited perspective, but after using Neon for 3 years I absolutely do not recommend the services/product.