New Mexico Magazine

I’ve finally had it. Because of my frustration with repeated subscription troubles with this app, year after year, I have deleted it from my iPad, and will never attempt to subscribe again. I say this with sadness, because I live four months each year in Santa Fe. But I’ve decided that my current subscription to the Santa Fe New Mexican newspaper, and regular visits to the website for the Santa Fe Reporter, will do just fine instead. Shame on you, New Mexico Magazine, for your continuing technical incompetence.

App never works right. Constantly signs you out of you account and stop recognizing your subscription. Then you have to message support to fix every time it happens. I won’t be subscribing again.

Hands down the worst app on my device. They take your money sign you out and don’t allow you to any access. Don’t ask it to restore iTunes purchases it will lock your device up. Thanks for taking my money.

Since they switched, I have had to send “proof” of my itunes purchase every year. Now I get a message that says download new app version, which I already have.

I have been reading a lot of digital magazines during the pandemic and recently decided to resubscribe to New Mexico Magazine, having let my hard copy subscription lapse some years ago. Digital magazines go different routes — some through their own site/app, some through third party sites/apps. This is by far the worst interface I have experienced for a digital magazine. The others give you the feeling that you are reading the magazine, just in digital form. This one has a popout sidebar table of contents that lists titles and (irrelevant) page numbers but no descriptions at all. You only find out the topic by clicking, which takes you to a disembodied “page” with only that article. You never see the entire page as you would with a hard copy. This is the only digital magazine where I wish I had subscribed to the print edition instead.

Ok. Second time this has happened. I pay for the online subscription. I can’t access my new magazines anymore. So basically I am paying for a service you won’t let me access. Also, I subscribed for years and STILL do not have access to all my older magazines I paid for access to. This app and organization repeatedly fail me as a customer and basically take my money while denying me service.

Something changed and I can no longer access content. Wants me to. Up new subscription or pay by issue. Good example of fixing what wasn’t broken.

The marketing coordinator for New Mexico Magazine emailed me and found that there was “an error in my fulfillment” she worked with the app provider to resolve the problem and now I’m able to access the back issues for 2020 (still can’t access anything older than a year without re-purchasing but this is a huge improvement!). Many thanks to the New Mexico Magazine Coordinator! I’ll be keeping my subscription. I’ll be canceling my subscription to New Mexico Magazine. I still cannot access any back issues and I’ve been a subscriber for many years. So when is the subscription service supposed to work correctly? My renewal date is in November each year, yet I am still asked to start a Trial or Buy the individual magazine. I’ve “Restored Purchases”, “Synced my library” multiple times as instructed yet none of my previous magazines appear and it still asks me to start a trial or purchase. App is unusable as it is! I want version 6.0 back. I’ve subscribed to the old app for years and it worked just fine. The new app won’t let me access any of the previous magazines at all. Really disappointing. Would like to give it no stars. Version 7.0.0 only allows me to view the three currently free New Mexico magazines (May2020, June2020, July2020). I’ve been a subscriber for years to New Mexico Magazine but can’t access the older magazines. I’ve tried their suggestions for Restoring iTunes Purchases and Syncing after creating an account but as of yet I am unable to access older copies of the magazines. Please fix this new version of the app!!!

Something changed that does not allow me to access my digital subscription. I tried ‘restore purchase’ but that failed. My subscription renews in March 2021 so my current subscription is still active. If I choose to cancel my current subscription there is no refund only an offer to access issues until renewal time - great if I could access them. Not sure where things are broken, not sure who to contact for resolution.

I’ve been a subscriber for a couple years. My renewal was a couple weeks ago and I was charged. The new app wil not allow me to access anything or restore my purchases. They don’t have any means of contacting anyone for help. So I’ve paid for this and can’t get it, nor can I get help. This stinks.