Nexx Home

We got this device years ago, I think they either change apps or went out of business because apparently my garage was open for almost 2 years (according to the app). Fast forward to today, I accidentally unplugged the device and not it is impossible to get it connected again. I have sent several emails to get help with this, but they probably have been sent to spam because i haven’t heard back from anyone yet.

I have a 2 gate swing gate that with an accessory module plugged into my USAutomatic Patriot 2 system motherboard. Initial setup requires WiFi. After app is set up it works reliably over iPhone or iPad Verizon LTE internet signal. My home Wi-Fi is satellite HughesNet with their signal amplifier. It reaches from inside home to 700 ft to gate motherboard unobstructed. About once a month the app goes offline. Sometimes it resets itself. Sometimes I gotta go to the gate, unplug replug the module to reboot and it’s online again. I’ve used the app to open for deliveries from home and 100’s of miles away. It’s the only system like this I’ve found for my gate without spending thousands of $. It’s not perfect but pretty darn close. Have used for just about a year.

The company refuses to respond to my multiple requests for help. The product is garbage as is the company apparently. It is not intuitive and dos not, as it claims to work with Alexa or Siri. You can follow the directions for the link setup all day, and it does not work. Otherwise, so far it opens and closes as it’s supposed to sometimes. The history does not work either. I wanted it for a record of my gate being open and closed. It is completely inaccurate. It sends me messages all day that my gate is open when it is NOT open

NEXX appears to have closed shop. Device doesn’t connect to internet server, doesn’t be work. Contacted vendor/developer but received no response.

Doesn’t open my gate, detects it but when I try to open it nothing happens and it also says Unknown In large letters at the top.

App has worked decently for me until a few weeks ago and it has been very glitchy. The app won’t even open and load most of the time.

This app worked great for awhile. Now it won’t notify us if the garage is open or closed. Our whole purpose of getting the app was to be able to confirm if the garage door was closed when someone left the house. Now it constantly says open.

Please, I am begging you, add a widget I can add on my iphone. Or do the thing where you long tap the app icon and it gives you the option to open the garage from there.

I have the Nexx garage door opener and several of the Nexx plugs. Used to be happy but now support will not even assist on an issue. The Nexx Plugs will not update to the latest firmware. In their current state, they will not follow the schedule regularly. Random scheduled events are skipped. I have tried all the known resolutions yet firmware updates failed every time. I do not recommend this product any further. Stay away. Return any items asap before this company fails completely like their firmware updates.

I’ve owned the WiFi garage door opener for years and it always worked well. Not anymore. The device keeps loosing it’s connection to the WiFi, it keeps just telling me to restart the device, event logs are no longer working or accurate. I don’t recommend!