North Shore Taxi

I prescheduled an early morning taxi pickup and it worked perfectly. Cab was right on time and I had a very courteous driver. Only suggestion I have is to send an email or something confirming the booking. I did end up calling the dispatcher just to make sure they had my info.

I found this app so difficult to work with prior to the update. There were several glitches that wouldn’t let me add my address. Now, they fixed everything and the app is so much easier to use. Thanks!! ☺️

Used to work and I was a happy user for the last 2 years. Booked a taxi and it didn’t show up despite the booking showing as active. Called the dispatch and they said they had no booking. Had to get family to take me into downtown to get to YVR.

Prebooked a wheelchair taxi one hour in advance. At the requested pick-up time, my request was then submitted. 30 minutes in and still “searching for a driver”. On hold with the office (20min) to see if I can get someone to pick us up.

Best App And Best Taxi Company Ever

Booked a taxi to take a ride to downtown traffic was no more than usual driver said it would take two hours and to the long way to avoid it. Blatant scamming will never use north shore taxi again.

I booked a taxi for a trip to the airport, they didn’t show up, then they called me at the scheduled time to tell me no one was working in my area. What the? Terrible service. If they called a few hours in advance I could have made alternate arrangements, and I would have understood. Total lack of respect and I’ll not use them again.

The new app is much better than old version. Clearly I can schedule future trips. Wheel chair option is available on the booking page. In addition to app notifications about booking and arrival of the cab, I also get sms notifications on ETA and arrival. Best of all I can register my credit card and pay through the app. Love it!!

I booked a taxi via the app to the airport 24 hours in advance to make sure it would be there on time and the taxi didn’t show up. When I called to ask where by taxi was they advised there are no cars in the area and that I shouldn’t have used the app as it doesn’t work. This was dispute the fact that they are heavily This is completely unacceptable if you book a car via the app in advance you expect that they have booked the car. There was no phone call so had I not called we would not have even been made aware.

I have to tell you this attempt at modern ride hailing is terrible. I have used this app on at least three previous occasions (given no alternative) and the driver never showed up! This even though I had scheduled pick up many hours in advance. After no one showed and after waiting for at least 10 minutes after the scheduled time I called NS Taxi. I was rudely told by some dispatcher that she had absolutely no record of any scheduled pick up. When I told her I had a booking reference number from the app she said she had no idea what that was and had no access to the online service. The service I receive from North Shore Taxi is consistently really poor and unreliable.