Notion - DIY Smart Monitoring

Horrible unresponsive customer service and support. Months they don’t respond to emails, sensors buggy undetected by app, and they contacted me for free magnet to make their sensors detectable, months later didn’t receive anything. Looking for security go somewhere else. This company is a ZERO!

I love the idea, and the sensors, but when the app constantly logs you out it defeats its purpose. You have to check often to make sure you are still log in. Otherwise the only notification is an email unless you pay to get a call.

Too bad since it did a decent job of what I needed. According to a person claiming to be a former employee, they laid everybody off in April, having not paid them for March. No responses to my support emails over the last month, phone is constantly busy, Zendesk and live chat support disconnected

Low battery notification trips several weeks to a month before the battery runs out. Please provide an option for “critical” or “almost empty” battery — when the little battery meter shows empty but the sensor is still online. Or if the sensor drops offline entirely. The current “low battery” level is wasteful so i have those notifications disabled.

Horrible customer service. My system went out and I have left 5 voice msgs and 3 emails over a 2 week period. I have heard nothing back. Absolutely DO NOT recommend this service.

Non-existent!!

I think this company is no longer in business. App and sensors no longer working properly, not connecting or monitoring activity. Get no response to the support tickets I submitted, get a delivery error when I try to email the company, no one answers customer service phone line when I call. I previously purchased two magnets for our sensors but never received them and never got a response to the several inquiries I sent. Finally had to call my credit card company to have them cancel the amount that Notion had charged to my credit card for the magnets

System has frequent issues. Emails to support go unanswered. I wish my insurance company never offered this product.

That button is one of the main points of a home security app, turning on and off the main alarm…

It’s simple and that’s a great benefit. Easy to install, only maintenance is to replace the batteries when you get a notification. Other than that… I forget it’s there but give me peace of mind that I’ll get suerte when needed. At the beginning I was disappointed that I couldn’t add more than 2 tasks per sensor. Now that has improved but you can’t combine all types of sensors together. The one con, is that I would like to still get notifications when my phone is on sleep mode and certain notifications I’d probably would like to set as loud and persistent if I don’t want to miss it something is going on. There may be a way to set up my iPhone for this but I haven’t checked. Overall, I’m happy and I keep adding more sensors to my home.