NuWave Connect

The app is not responding. I just signed up and it says my email is incorrect. I checked the email and it’s the same email I’ve had for years and yes it was input correctly. I tried to put in another email I have but the app will not let me get in to change to a different email. I have the unit set to auto. It has not come on since I took it out of the box and hour ago. It should come on because I spilt an essential oil and the smell is over whelming but the unit still has not come on. Not sure what’s going on. I sure don’t want to return the unit it was $389 and such a pain to return it.

I’ve reconnected my purifier to my device about 6 times now in the last 3 weeks. Everyday I wake up it’s a mystery if it will randomly be deleted or stay. This has nothing to do with my devices Bluetooth or homes Wi-Fi. I have gigabit Wi-Fi and Bluetooth 5.0. This issue has never been an issue until about 3 months ago. Please fix the app. So many things have been ruined since the cooking issues.

It does not connect directly to your router, it asking to connect to Smartlife-xxxx first but you don’t know what is the password for it . Spend lots of time , but no luck. In their manual no mention of it .

Very unreliable app. Every time we lose internet connection - which is OFTEN with Cox - app cannot reconnect. I am so tired of deleting app & adding device back.

I have no idea why this app is receiving positive reviews. The reviews seem to be for various products and not for the app itself. Adding family members is not working. I have been unsuccessful adding a second oven in a second home. It refused to connect to WIFI so ended up uninstalling the app and then I started over. It worked this time, so perhaps it really doesn’t support two ovens at two homes. Adding another family member required entering my “account”. There’s no info about what this refers to.

The app is absolutely terrible. We have frequent Internet outages. Every time the Internet goes out the app won’t shut off you have to uninstall and reinstall it clear the cache i’ve had the purifier in less than a month and this is the third time that the app is stuck in and it won’t shut off. I still haven’t been able to get it shut off since our Internet went out last night for about five minutes getting sick and tired of trying to get this app to work. I have an iPhone XR so I shouldn’t be having these issues it’s still stuck on even as I write this review, I cannot get the app to shut off. I’ve tried resetting the Wi-Fi on the purifier, powering it off and plugging it. Everything you can think of still stuck on.

I didn’t select delete the device has to be re added in it really 😡😡😡me off. Had to readd the device that I didn’t delete again 😡😡😡

The machine is great- the app works perfectly right now on my iPhone 14. Last time I updated the app it no longer had anything to do with the air purifier only cooking things. I emailed them immediately and the next day the problem was corrected. I’m just afraid to update now Aug 26, 2023 for fear I might lose access to my air purifier again. I would purchase this machine again and recommend it to friends and family with a caution about the app.

Setting up account all of it. Useless

I have a NuWave Oxypure 1200, and the “advance controls” will not open, I keep pressing it. Any ideas on why this is happening?