OCA Mobile

Good luck trying to figure out dates and submissions. Its stinks.

Doesn’t allow scanning of items to check eligibility when I was able too it has a limit and blocked it off the account, how do I know what I can and cannot purchase with the card if I cannot check? When I call to ask customer service they are unaware of what items are eligible to be purchased and say to just chance it, no one wants to bring multiple items to checkout to be denied , which has happened. No one needs infinite amounts of Tylenol which is the only thing ever accepted, they should allow other needed health products besides cold flu medicines to be purchased. Open and close accounts without your knowledge or even letting you know beforehand so thousands of dollars earned will go to waste, used to allow to put gas in car no longer allow it only trains and buses , not everyone uses just public transportation . Should be able to use in more stores, have been denied in multiple pharmacies , only CVS has accepted it so far.

My payment is blocked for no reason when I pay what you say I owe but don’t the application says I still owe it. Next year I will refuse is service and encourage everyone who I know to refuse it too

Cant access face id…logs out immediately & have to sign in again & again

I recently had to submit a number of for reimbursement, and I was so impressed with how easy it was to do via the app. Especially being able to take photos of receipts as I went along. The app is very informative and very easy to use.

Its nice to have benefits like these right? Well it would be if it worked. The app and website are incredibly glitched and buggy. When I try and contact support to fix things they are of no help. Fix your glitchy system and properly train your employees.

New to OCA and annoyed and disappointed out of the gate using their app. Glitchy and doesn’t work. I use many apps for various purposes to make my life easier. This one just wasted 30 minutes of my life.

It was an ok app. The app was somewhat cumbersome to navigate, when it worked. Now you can’t even log into. There is an error for a week now. Contacted OCA and they said there is an issue and working on it. No idea when it will be fixed. Seems like there’s no urgency.

While I was able to get my login code the app, unlike all the ones I’ve dealt with, does not give you options To reset password by giving personal information. It asked me questions I’ve never seen before and no option to proceed forward

I love how easy it is to access to your claims and is able to see the amount you have used during the year. Thank you