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OpenText Service Management

Name: OpenText Service Management
Author: OpenText

Published by: OpenText

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Description

The Enterprise Service Management mobile app is the mobile version of Service Management Automation.

Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants

Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location

For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes

IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.

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OpenText Service Management FAQ

Is OpenText Service Management free?

Yes, OpenText Service Management is completely free and it doesn't have any in-app purchases or subscriptions.
Is OpenText Service Management legit?

Not enough reviews to make a reliable assessment. The app needs more user feedback.

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How much does OpenText Service Management cost?

OpenText Service Management is free.
What is OpenText Service Management revenue?

To get estimated revenue of OpenText Service Management app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.

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OpenText Service Management Reviews

This App Does Nothing

I downloaded this app since the company I work for uses this service. After opening this app, it requires use of a QR code, which I can't use. It also recommends navigating to the website but the company login is required.