Opoli

Tried this because LAX had signs for it and gosh if I could leave 0 stars I would! I’m out $80 because I tried to get a ride, it charged me twice and the driver refused to accept the ride. It kept going to the same drive and kept getting rejected. Well now I’m out the money and when I contacted customer service they said “you should have reserved a driver in advance and that I’d have to wait 7-10 business days to get my money back” I don’t have 7-10 business days and now that it ate all my money I’m stranded at the airport. Worst app experience of my life. Just avoid and go with Lyft or uber

I reserved a car to get to the airport. I chose a pickup time of 6:30. I then received a text confirmation that the car would pick me up at 4:30. I went back to the app and sure enough, it has me set to be picked up at 4:30. I tried several times to change the time to 6:30, which the app allowed, but again, the confirmation text had 4:30 and the app would again say 4:30. I finally called the customer service line and after they tried, unsuccessfully, to change the pickup time, and after some back and forth, they realized the app was displaying everything in Pacific time, while I am in Central. Okay, that’s great, but then isn’t the driver going to see 4:30? Mind you, nowhere in the app or in the texts is it stated which time zone the time displayed is in. I canceled the ride, was charged $5.00 for the privilege of using their poorly written app and wasting 30 minutes of my time. If you’re on the West coast, great. Any other time zone? Stay away until they fix this.

Dear marketing and BD teams - why in the world would you make a deal with one of the largest airports in the whole of the US if you have a total of 2 drivers available (who won’t accept rides). They kept cycling me though the same driver even though they had already denied the request. Ya’ll are wild for executing such a big partnership without the drivers to back it up.

He wasn’t responding so I cancelled but when I requested again I got the same guy. Who still didn’t respond. No wonder no one else was waiting at the Opoli rideshare pickup. The best part is the $34.69 “preauthorization” charge made on my bank account three times. DO NOT PUT YOUR BANK ACCOUNT INFO INTO THIS APP

Endless wait time, didn’t connect to driver. Had to take a taxi in the end. Waited over 25 mins and then said, forget it.

This stupid and pathetic ride share held $39.75 twice and never scheduled a ride. No telling how long I’ll have to wait to get my money back. I’ll never waste time with them again!

Yes it is -5 stars just to be grouped with the phoney reviews here. It's just a tracking app for connected drivers - using 'luxury' as their pass for LAX curbside parking. 45min wait with a confirmed pick up time-

App doesn’t work. Charges you, but no ride. Waste of money and time

This is the worst experience ever. They literally scam your money and the customer service doesn’t care because that I show they get paid!

Fabulous experience every time I use Opoli from south OC to LAX and return. Great drivers nice cars good price. But the App is so buggy I’ve never been able to successfully transact business without calling the 800 number. Very frustrating. Todays issue iOS display right rail cut off. No way to sign in as it’s blocked by camera on the phone. Basic bad UX. Fix it!!!!! The app experience is so bad that sometimes I just go Uber to avoid the tech problem.