Osia Smart

Battery indicator goes from 100% to zero with nothing in between. Instructions are non-existent. Have been using for four months now but still haven’t found program options that meet my needs. So frustrating!

Drops connection regularly. The symbols are not easily understandable. For a medical app there should be instructions included. Please get a tech, with an Osia, on this app. Thank you

Many of the features are locked and cannot be accessed. Streaming glitchy at best and background noise is unbearable while streaming. Outdoor or loud environments render devices useless. I realize my audiologist can make adjustments but the end user needs to be able to make adjustments as they are the person living with this product. Bluetooth for phone is completely useless altogether. Background noise overwhelms the person on the other end of the phone. They complain all the time that they cannot hear me. UPDATE: I am still waiting for Rep/Customer Service to get back to me after reaching out to them via phone/email/smoke signals. My account is still not setup despite resetting and setting up dozens of times. You’d think for $250k a customer could receive resolution.

I can’t even create an account, it just keeps the loading overlay even after I enter in all my information. Because of that, I can’t continue the process and actually create an account. That is really frustrating because I want to adjust my hearing aid’s settings but am now unable to due to this mediocre app

Very buggy and switches modes by itself constantly.

I am very disappointed to find that on pairing with my Osia 2 implant that was activated today, the volume control on the app has no effect whatsoever on the volume of sound that I hear.

As others have said, there are no words or descriptions, just icons. I’m currently setup on the Apple icon - I don’t know what the Apple stands for but it sounds the best when I’m at home. You can manually adjust the equalizer but nothing is labeled so you don’t know what you’re adjusting. It would be nice to have a battery percentage indicator. There is a battery icon in the info dashboard but I don’t think I’ve ever seen it change so I’m not sure that it’s an indicator of how much battery life is left. There’s a neat little dashboard if you touch the info button at the bottom, but it doesn’t allow you to make adjustments so I’m not sure what its purpose is. It just falls short of my expectations considering the technology used for the implant and sound processor.

It’s ok. I’m grateful there’s something….but my kids gaming apps can track kids in different parts of my house but this app thinks my device is in the Indian Ocean…literally. Icons instead of words are incredibly frustrating to understand the best best environment to use the different settings. Even an explanation of what each setting does would be incredibly helpful. I feel like the app may have designed for a 6-12 target age range, hence all the icons instead of words. But, it’s crippling for adults that need actual explanations. The only thing I truly use on the app is the volume slider. I have sound issues that I would love to address and I think the app could be useful if I only knew what each setting could do! Please overhaul this app with accurate detailed explanations of all of the settings and options and the recommended environments of all of the saved presets! The magnet of the device is STRONG. In fact, if you get close to a stronger magnet than what’s on your bone the device will “jump” to the stronger magnet. I was bending over to clean behind my fridge when my device “jumped” to the back of the fridge. I knew the general area of where it landed, but I thought the broom I was using knocked it off and it landed on the floor….or worse, in the trashcan where I was dumping all the litter my kids missed making into the trash can. A location tracking would have been really helpful! Thankfully, my husband saw it before we started digging through the trash. I really hope the app developers can step in and make this app way more useful and user-friendly!

I had to remove the app from my phone because it keeps making my device cycle through the different modes for no reason at all. It’s glitchy and should be so much better considering the price paid for the implant. I am thoroughly unimpressed. Do better.

I get that there's a process with glitches needing ironed out and this is a new device and new software, my personal circumstance with the app tho - it recognizes my bilaterals as connected, but is only working with one of the processors... The app short-comings is what is going to leave so many newcomers with a bad taste in their mouth for getting the osia bone conduction implants. If y'all aren't going to fix the app issues what good is any of the implant process, sad that this app can cripple an entire community of users. Please step-up and get it right, so we can fully enjoy the benefits of everything we went through