PacSun

the app doesnt work

Seems like a basic thing that should show up on each item and be simple to find. Sort of irritating, wanted to send someone and item to buy but I guess not.

They don’t answer the phone. I ordered six pairs of jeans. One pair was on back order one pair fit and the other four pair were too big. They were a size 27 the other pair that won’t be shipped until November 11 is a size 27 All I needed to do was get a 26 shipped to me and I knew this last week and tried to contact them. You cannot get through and chat. They tell you they’re sorry that they can’t do that either. The returns are not free so the fact I have to wait till I pants that are gonna be too big for me and I know I’m almost 3 weeks in advance and I don’t have a Pac Sun anywhere close to me shows they do not care about their customers they could easily change the size, but it said they’re going to ship the big pair out to me and then I’m gonna have to pay another four dollars to return them it says online that credit and re-order the items but when you go to do the return, there’s no option for that. The only option is to return everything and then re-order everything again. I won’t be ordering anymore.

if I select overnight shipping i expect it to be here the next day not 3 weeks later.

Don’t bother downloading this. Your web browsers is probably better. I love this store but this is the worst app on my phone it makes me hate shopping here. I have to order online so going in isn’t an option for me. The size selector is horrible, the orders don’t show even after months and there’s no way to even manually input. It even makes you sign in everytime even if you click remember login. I don’t get it. I never review but that’s how bad this app is. They need to learn from literally any other clothing store that has a better shopping platform.

I want to genuinely just enjoy the app and shop in peace but I can’t. It’s very hard to navigate and is overall very slow and laggy. Not only does it glitch on me like signing me out multiple times while shopping but also refreshing when unnecessary ????

They don’t warn you during checkout that you can only use $25 or $20 in rewards every 30days. They only let you know once you have used the max. Had I known this I would waited until my month restarted. Now, I have $10 in birthday reward expiring before I can use them

Love the store, hate the app. I always have trouble with searching up a item and checking out.

apps a lil slow when i open it sometimes, and also it never keeps me signed in so i have to sign me in everytime. the only reason why it isnt 3 stars is cuz im nonstop getting good deals.

Love the store but your app is really bad, sorry. You guys need to hire someone to fix it up because it’s so messy. The deals are so hard to read. It’s glitchy. Side bar doesn’t always work.