Pavillio EVV

Horrible app never works! Can never log in the gps is wrong. If I could give 0 stars I would

This has to be the glitchiest and most bug-filled app I’ve ever been made to use. Every time I think it can’t get any worse, it manages to do so. It will go from not letting you clock in to resetting your tasks every 3 seconds to not letting you clock out. It will mess with your hours. It will not show your clients. Would be cool if the developers would put some effort into making it less buggy. If I could leave a zero star review I would.

I keep having this issue where I have to delete the app and install it against because my screen goes back after logging in. After trying everything reinstalling the app it goes back to normal.

I have to shut down my phone just to clock in and clock out. Followed the suggestion about no other apps running in the background (but that is a lack of programming appropriately for a phone app) AND I still have to shut off my phone every time. I really hope my employer gets their money back.

When we first started using Pavillio, we were excited about this solution for billing and time tracking for our agency. Ever since they were bought out, it has been painful to rely on this app. For the last half a year, the app has been absolutely unreliable and has taken considerable company resources to manage what it was “built” to do. To say we are disappointed with the performance of Pavillio is an understatement. Each week that they continue to make it difficult for our employees to clock in without issue makes us regret putting this kind of application at the center of our company. Stay away from this until they can rectify what they are doing, if they ever do.

Reviewing as a provider. We have been with Cashe/Pavillio for 20 years but are currently in the process of switching to a different software due to so many issues. EVV app is constantly giving our staff problems and making it difficult or impossible to clock in/out. This then also puts us out of compliance with DHS’s EVV requirements. We have actually lost clients because of their staffs’ frustration with the app. If that’s not bad enough, the last few weeks there have been significant and ongoing issues effecting our ability to bill and generate payroll. For how much we pay for the service, it’s ridiculous how much we’re having to be on the phone with staff with our staff and clients and figure our work around to issues. We are paying for our productivity to plummet which is putting more stress on my office staff as well. I can’t tell you how disappointed we are with the software as a whole. They have lost our business and 20 years of loyalty.

Really? Really? It is a true nightmare of an app. Considered quitting and working for another agency due to this worthless app.

This app is horrible! It always says I’m offline but then logs me in. When submitting timesheets, it gives me an error message saying there’s an error and can’t submit timesheets, 10 seconds later, it says approved. Too many error messages and time keeping issues.

The fact that you guys haven’t looked into this trash app is blowing me. Where do I start, it takes forever to clock in, it’s states you’re not at the clients home yet you’re in the clients home. You clock in and then when you go to clock out it doesn’t even show you ever clocked in. You attempt to clock out, and you can’t then when it finally works so that you can clock out you are over your time and they don’t want you to adjust the time, be why is on the app then!?? Nothing about this app makes working easy. Go back to paper, technology isn’t always the best solution to everything especially when it doesn’t work correctly. Oh let me not forget when you try to clock in and the whole app gives you blacked-out screen. Just throw the whole app away please!!

This is the worst system- app hardly ever works right and the only way to fix is to delete and reinstall.