Peek Professional

The app never works properly. Will show that I have zero reservations when I actually have a bunch. Has caused so many problems for me and my business.

The app doesn't load or work on my iPhone 5. Just keeps spinning at the start screen.

Just recently got an email saying I needed to update to the new iOS in order to support the new app updates and now I no longer receive push notifications for my reservations. All setting are correct, I’ve checked countless times.

I am 100% confident PeekPro is a scam. They sold me on so many lies. They talk about partnerships with so many big name travel website and they have no association. They talked about not having to pay commissions at all with these large corporations. It was all lies. The website and the app are complete trash. Get ready for constant crashes and the website not updating. Also they said there would be no redirect from your website to theirs for the bookings process… complete lie. I had several of my regulars call be because there were so many issues when they were trying to book using the PeekPro “widget”. Be ready to never see the $299 you paid and be ready to lose customers. For bookings it takes PeekPro over a week to pay you. They are holding the money. They use Stripe as their payment processor. Little did they know one of my family members run support for Stripe with a team of over 400 support agents. The payments were processed and Peek Pro was choosing to hold the payments. That is what you get with Peek Pro. Also if you try to leave PeekPro they will purposely hold the refund reserve. If you try to call support they will feed you full of lies and try to get you off the phone asap. I normally like to give a positive to reviews even negative ones and PeekPro does not have one redeeming feature. It’s a trash software with trash support. I wish I had read more reviews before I had switched to PeekPro.

Dear Fareharbor users you will one day get a call from a sales rep from Peek Pro. Just hang up. They will fill you full of lies about what their application does. Ontop of that Fareharbor does not charge. To use Peek Pro it is $299. For that you get limited abilities in changing booking times and opening new times on the website, and no booking capabilities on the app at all. Imagine losing 90% of you capabilities from Fareharbor. Also PeekPro brags about having the fastest payment processing. That is laughable. With FareHarbor you get paid in 3-4 days. With PeekPro you get paid in 8-9 at best. Also they claim you will have access to cart abandonment data. You are provided a name that is all. The best lie of all was that they had a partnership with Viator so you would no longer be paying any commissions. I asked follow up and follow up to ensure I understood correctly. They have to partnership in reality and they do not have an api team to import the bookings. So to reiterate when PeekPro calls just hang up.

It is so unreliable. I give tours in Savannah and you never know if it is accurate or not. It is a very fascinating app. 😱😢

I have really enjoyed using the Peek Pro App. It’s had a few bugs over the years, but nothing too serious, and the Peek team has done a great job addressing those and continuing to build additional functionality and add improvements to the app.

I couldn’t run my business without the Peek mobile app. Couldn’t recommend it enough!!

You can make a reservation on the app and it won’t show in the manifest. You can have 50 reservations and when you look at the date it shows no activity for that date. Then you close it and open back up and it might be there. When I use my laptop it’s much much better. This app needs a ton of work because all of my employees are using iPhones and iPads to work this.

There were always problems with the app, but there used to at least be customer support and the company appeared to be trying to resolve the issues. This is no longer the case, the support has gone downhill and numerous bugs plague the app.