Pelco Mobile™

Won’t allow pan/tilt control with the Optera cameras.

Every other link works in the app except the most important one. When I try to add a new system, the app freezes and no matter how long I wait, it never responds. If I keep pressing the other buttons, I get no response but it will eventually crashes. The other guy I work with, we have the exact same model of iPhone, as they are work phones, both brand new, less than a week old. His app works as it supposed to. I have uninstalled and reinstalled several times. Same results.

After the update of iOS 13 and now iOS 14 the application does not work. With iOS 13 every time a camera is chosen the application closes out, Pelco took weeks to fix the issue. Now with the iPad OS 14, you cannot proceed to the systems options and select a camera. Couple of weeks since 14 is out and no fix yet. Seems no one at Pelco uses the app to notice the consistent problems.

I have used PelcoMobile in the past and never had an issue. I just reinstalled it after not using it for a few months and it won’t even save my camera information. As soon as I close the app everything is lost and I have to re install all the camera settings. I have tried to update to the latest version of PelcoMobile but I am only able to download 3.3 (1692) off the App Store. I am running the most current ISO

Since the iOS update to iOS 13, the app has not worked right. I can open app, pick a system but when I choose a camera the app shuts down. Restart the app it comes back with camera I selected. Choose another camera and whole process repeats. Could you please fix?

Crashes every time you switch cameras or add a system. Been like this for months now.

Once again, this app is not working. It worked perfectly until the latest IOS update. This is the perfect tool for monitoring digital sentry and other Pelco systems but it lacks updates to keep it working when iOS updates are received or they are not keeping up with their own updates. Please fix it!

As the title suggests, something isn’t right!!!

App continues to crash. Tech support says that it needs to be updated. Pelco continues to give poor service when it comes to their app.

I downloaded this to remotely monitor a Digital Sentry surveillance system. Nothing I have done has resulted in it working and the system can be monitored by the desktop version of the Digital Sentry software (ControlPoint). It seems that this software has an unhappy history. I definitely find it to be crash happy. Not only does it crash when selecting cameras on Pelco's demonstration systems, it also crashes immediately when I save the settings for my system. Curiously, whichever of the demo cameras I selected prior to the crash will display normally when the app is relaunched. Selecting another demo camera will crash the program again. Crashes occur almost immediately, dropping one back to the iOS springboard without an obvious conplaint. Maybe this is incompatible with iOS 13? I am willing to troubleshoot if that's an option.