App is very hard to use. You want to delete one item but actually deletes the other item. You choose to add one item but adds something different.

Shopping experience is fine but checkout is a bit glitchy. Be aware of items you have saved for later - the app auto puts them back in your cart everytime you leave and renter the app.

This is the worst app I have ever experienced. The cart will remove and not remove items on its own. It also does not calculate the correct amount during check out. I have deleted and reinstalled the app and made sure it is on the most recent version. Nothing seems to help. This app is glitchy and not usable. Am I the only one with this problem? I have an iPhone 13 Pro and I work in software. This app just truly does not function as intended.

The App is surprisingly bad designed. It messed up all the items I put in my shopping cart. I tried to re-do all the items, nomograms etc, over and over again. I had to eventually skip the app by going back to the webpage.

Added a bunch of items to my favorites but when I go to look at my list, it isn’t there. When I go back to the items it clearly shows I put a heart there but it won’t show up. So frustrating

I would like you to know, every time I go to order something, like lunch pack products, your company sells out before I can order them for camp and school! Please stock up all your products !

Late to the app game, glad they have one, needs lots of work.

Couldn’t let no my capital one Potterybarn card, had to enter all details in checkout. Functionality does not work; therefore, should not offer linking

This is such a terrible app- and I thought the website was pretty bad , especially when trying to create, shop from or update a registry. Day to day shopping is enough of a challenge! All the negative reviews here from the past year at least already discussed those issues so I will just concur. The main problem with the app is that cannot even see the entire page on the app so cannot navigate it ! I have the most recent app version on an iPhone 13 so I don’t know if that’s an issue. I’m very surprised that a company like this with higher end stores has such terrible websites and apps

I absolutely love Pottery Barn and the quality of everything you carry. Love your sales as well! Keep doing what your doing!