PowerPanel Cloud

Clearly outsourced to lowest bidder. UX uses internal terminology that means nothing to customers. “Upgrade to N50”. I’m sorry what is N50? “Login is failed”. Bad grammar all over the app. Unprofessional. And for extremely basic stuff it wants you to pay. Waste of 20 minutes.

I bought the module for 61.00 some odd dollars when I bought my new UPS. I figured the more management the better. After I discovered there was a fee for the service, I abandoned this idea and returned the module to Amazon. Come on CyberPower. You can do better. I took a chance moving from APC to you and this was how I was greeted.

I was so happy buying my new Cyberpower CP1500 - beautiful display, and passed field testing with flying colors. Then I went to purchase the $90 management module - and come to find that the only way to make that work is with an inane $10/yr subscription. Come on… I hate being nickeled & dimed - just charge another $10 or $20 for the module, and give me lifetime access at no additional cost. YOUR cost of providing this is minimal - it is just a bit of management info, not big media files. My satisfaction with Cyber Power overall dropped when I saw that inane cost. I will be looking elsewhere for my UPS needs in the future, and suggest you do the same.

Noting that I resolved the previous issue after outreach to their product team. In short if you want to manage >1 UPS unit you need a separate PC for each one. Apparently they can’t separate UPS units by MAC address or device name for routing purposes. The one annoyance I have now is with their notifications system. It is impossible to configure notifications so that events like “Communication with the UPS has been established” or other informational notices are “off”. Despite toggling informational notifications off I get spammed multiple times per day by their notification system bc of that event - despite the UPS being online for both computers. General annoyance that I wish they could resolve ——— (original review) Not sure how else to word this. Adding devices is absolutely opaque and non-sensical. I have two devices connected over USB and the app recognizes both as a single entity. It’s incredible frustrating to figure out what exactly you need to do to register a device. There’s no QR code on the device, there is no “network” to contend with, and this isn’t a cloud instance so beats the heck out of me what you’re supposed to actually do. Under Settings I tried to click on the support links and they’re static text - they don’t actually link to anything. Here I had purchased a plan thinking that would solve for the issues, but man that was a mistake. Subpar app and instructions - good concept, poor execution.

Not sure how else to word this. Adding devices is absolutely opaque and non-sensical. I have two devices connected over USB and the app recognizes both as a single entity. It’s incredible frustrating to figure out what exactly you need to do to register a device. There’s no QR code on the device, there is no “network” to contend with, and this isn’t a cloud instance so beats the heck out of me what you’re supposed to actually do. Under Settings I tried to click on the support links and they’re static text - they don’t actually link to anything. Here I had purchased a plan thinking that would solve for the issues, but man that was a mistake. Subpar app and instructions - good concept, poor execution.

I never have connection issues and the app always shows the UPS is offline.

Constantly getting off-line/online notifications only in the app and not on the actual cloud website. there is no issue with the Internet connection.UPSs areConnected via USB to a hardwired desktops that is always on and connected via ethernet both a windows system and a Linux system.There is no options in the app to configure or disable what notifications it provides as there is on the actual website version which sends you emails as notifications.

My ups always say on and offline and won’t stay online per the app but ups is running fine

Not sure what too say other than this is seriously backwards go here registering do this buy cloud bla bla words words words I give up!

Had a 30 day trial on my backup. The app updated, and poof the trail is gone. Had like 25 days left. Not getting my money now.