Premier America Credit Union

The new update ruined the app, now I can’t even get into the app.

i’m on the latest update, unable to get back onto the app and see my banking info. app keeps telling me to update. checked app store and i’m on the latest version.

App support - I used to be able to leave app feedback in the app. But now I just get a general customer service rep who says they’ll pass on my feedback. The banner that says. “Click on a tile to see details”. Seeing as how this has been standard banking app behavior for years, I don’t need it spelled out as a permanently reappearing banner on the top of the app EVERY TIME I use it. Bill Pay. Why make me chose between full site and mobile. I’m in the app. Just present the app (mobile) interface. Or at least remember the setting so I don’t have to click it every time. Account sorting: sometimes (oftentimes) the account tiles will get rearranged as I’m scrubbing up and down the page. Face ID doesn’t work in newest update unless you open, close, and reopen the app. I’m sure I just a bug but why can’t I provide feedback on it?

After having this app for years all of a sudden it is making me enroll in Face ID again. Makes no sense.

Okay, i had just turned 18 this past month with the app I assumed i couldnt access Zelle from the app (i have also downloaded the Zelle app but its said “oh you have it on your premier america app!) but i dont see it?? Help!

I appreciate the services of the Premier America credit union, but their app is a waste of time (and I also regret the limitations of their check review process that fail to recognize checks written payable to our regularly-used nicknames or middle names? which are printed on our paper checks).

First of all, I hate this credit union, if it wasn’t so complicated to move all my accounts, I would’ve done it years ago. Second, currently the app is logging me out every time I am at the stage of taking a picture of my check for the deposit. Seems like it desperately needs an update, and they was supposed to be maintenance done last night, but today it is still not taking pictures of my check without logging me out immediately afterward. If this is not fixed soon, it will be the straw that broke the camels back, and I will move all my business accounts and my personal accounts to another institution.

Logs me out in the process of taking photos and or submitting during the mobile deposit procedures. Occasionally the deposit still gets processed. Usually I try it several times:( Still better than going to a bank, but I’ve been spoiled by past success

Terrible app and online experience in general. Have to do 2 step verification for basically anything. Won’t integrate with budgeting tools like mint or YNAB. I’m unable to get faceID to work with app. Premier America always seems a couple steps behind when it comes to technology, which I get. But basic functionality that any major bank offers should also be available.

Premier America mobile app needs to support TOTP as a method of 2FA. Email and phone are not secure, if a bad actor has access to your email they can reset your password and get in. Text messages can be intercepted. Using TOTP like Duo push would be more secure and convenient. If I don’t have access to my email but I have my mobile I can still get in. It’s important to balance security with usability, having to enter an email code when I already use face recognition is a hassle and not as secure as TOTP.