Preston Bus

Checked bus on the live app, bus showing a long way off, so set off to bus stop a very short distance away but bus already at bus stop and pulling away!! Restarted the app and bus still showing arriving at bus stop but bus had already left!!?….not very accurate

Discharged

The app is alright but sometimes the bus’s tracked are behind like if I’m waiting for service 19 bus the app shows it is near bus station but the bus is already at the stop so I miss it because the app doesn’t show the right tracking information.

When scanning the ticket on the bus, some ticket scanners trigger the iPhone to start making a payment via Apple Pay. I wasn’t even able to scan my ticket today because the wallet kept opening. Tracker is inaccurate. Often a large delay - bus is way ahead of what is showing, sometimes busses disappear, or appear where there isn’t one… missed many busses thanks to that. Payment for tickets involves going to a separate webpage because the app can’t do it alone. Tickets aren’t saved to the device so if you’re in a poor signal area (half of Preston if you’re on O2) then you can’t open the ticket. App is ok if used as a very rough guide to the bus timetable but that’s about it.

Buses often do not appear on trackers, issues like this morning where it says that the 6 isnt even on service today, wrong times, get it sorted

The number 6 bus in the morning between 7:30am and 8:00am could be more regular . Getting to work in time has been stressful .

I find this absolute excellent to use extremely quickly. So convenient.

Gives you the times of the buses and has a bus tracker to let you know where the bus is should it be late. The brilliant thing is it lets you know which other routes and buses are available that aren't Preston bus

Timetable not very accurate for buses on the app ,so basically the app doesn’t match the time when the driver arrives in bus stop ,and another thing some drivers when we arrive in bus station they close the machine and when I want to scan the card as i pay by tap and go , then i am not able to do that because they close the machine.

I recently noticed after paying and activating my bus ticket on the app, when I scan it upon boarding the bus, the driver has also taken payment again from my bank account using the tap and pay feature of the phone. This has happened twice on the past two occasions. Preston Bus customer service do not reply to my messages sent to them via the app. So if you use this app, the driver might charge you again when your phone is placed on the scanning machine which scans the ticket on the app, with the touch and pay that is used for debit cards, and ignoring the ticket on the app which had already been paid. Their customer services then don't reply when you message them about their error via the app.