Options are not user friendly, cancellation policies are not appreciable.
Atleast for online booking customers, PVR should allow 100% cancellation fee refund. For direct booking they can sell at their own risk during theater visit. For online booking clients may be to fix one hour before. Every registered user should have 5 free cancellations with 100% refund in a year. So clients can plan accordingly. Classify clients Bronze Silver Gold Platinum Pvr may design suitable as per classified clients. We are not happy on cancellation policies. Business may fall down due to this reason.