QRSFinder

It is outrageous that the only meaningful way you can control this incredibly expensive player on your already expensive piano is an app that appears to have been designed by a sixth grader. The only constant is that it never works consistently. Effectively every single time I try to use it, there is a new problem. This is just horrible support and if you are considering buying one of these devices, I say stay clear away.

Our QRS is amazing. I never needed service and we have been extremely satisfied with the conversion we did 4 years ago. We do have the QRS live stream. Not happy with the 2025 prices though.

All of the reviews here are correct. This was the biggest waste of money. A female voice randomly announces the piano’s IP address. Creepy when this happens in the middle of the night. The app rarely finds the piano. If you want to listen, plan lots of time to mess with the app. We usually give up long before the app starts working. It’s crazy that Steinway is known for high quality and they recommend this complete piece of garbage.

Seriously? Can’t even pic a song in an album if the music is 12,13,15 because the app doesn’t scroll all the way to the end of the album. It’s embarrassing. The search tool is also horrible.

Once you get connected and get a hang of the app, you’re golden. People usually need a little bit of help to get started but after that it works reliably as long as your internet network has a strong signal.

Come on please hire some software developers. Completely cheaped out on the user interface. Such a shame for an incredibly expensive piano setup. Better off going with Yamaha.

I only wish I’d read the reviews BEFORE buying this player. It cost a lot, and it’s been nothing but frustrating. Two customer service visits and multiple calls in just a few months. It’s still terrible. Reading these reviews, it’s clear that NOTHING has changed or improved. Shame on you for continuing to scam people with this piece of junk. It disconnects continually. App won’t load. The lady starts loudly announcing the IP address multiple times in the middle of the night! Three times last night waking up the whole house! I finally just unplugged the dumb thing. I was so excited to get this, and now I’m so regretful. They ought to be shut down. What is Steinway thinking by being associated with this?! Don’t buy it!

Don’t buy this system, if you are thinking about it. If you already own it, welcome to the fooled club. Company does not care if their app is outdated and nonfunctional. Give any consideration of this app/system a hard pass.

It cost 10 K to add to our Steinway. The most annoying thing was problem solving issues like the random announcement of IP address. I reached out twice and my husband several times. My encounters resulted in the person telling me “oh that happens…easy fix…I’ll send you an email.” I asked for tech-support and was informed they are out of state, and to contact by email. I sent a request to and never heard back. I can’t speak for everybody, but if you don’t have a Lotta extra money, buy CDs or a music subscription. If you have money get the Spiro by Steinway. Or at least do yourself a favor and look at it and not this dysfunctional piece of technology. Also of note, we have a friend that is a very good piano teacher, and the piano is a big part of her life. She cringed when she listen to some of the music because the rhythm was off. Just a lot of issues with the quality of the music.

The piano plays great and the library is full of great music… But the app is antiquated, full of bugs, and drives me nuts. Pretty much every time I use the app, it crashes or disconnects, or does not allow the connection to begin with. It is super slow and takes sometimes minutes just to load the app, if it loads at all. It does not find the piano on my home Wi-Fi network, and only works when you are connected directly to the piano. This is very frustrating because you have to toggle between networks constantly in order to interact with the piano. I wish they would revamp this app and make it work properly.