New user
Hi. As a new user I went through the signing in process and booked a locker. Looked good that far. Then I wanted to open the locker. Looked easy, and the blinking lamp on the door confirmed contact… I waited for the door to just click open and then it went red again. Consulted our IT person, who was a new user too and found it as tricky. And he came back with the stupid solution, PUSH it while the lamp blinks. So guys, please make the easy addition of an information text on screen ”Push the door to open”. And you might find a boost of users. Best regards, Tarja, UX consultant.