Revinate Mobile

Very nice app

Won’t allow me to see reviews for my hotel.

Excellent

Need urgent help to fix app on iOS. On web computer it’s working but app isn’t working. But it stopped all of a s udden and giving error 500 and Team is yet to revert with resolution on it.

I’ve not been able to see surveys on my mobile for over a week and they make it seem like it’s my fault. Losing my confidence to even keep using this service.

Lately app is acting up. After I copied the template and add reply based on the review and ready to submit the reply. It wouldn’t do it. It says something went wrong.. you have to long Into browser to reply to the surveys. You can’t see who checked In the guest in app anymore. The app is only usable right now for stats and updates you on that you received a review Or survey.

Cannot get this app to accept my email login. Cannot use it even though my old iPhone worked just fine. Clicked on app support and goes nowhere. Please reach out and respond. Help.....both iPhones are iOS 13.

I have change my phone and ever since then I won’t be able to logg in to the app it’s keeps lording the page but nothing happen and also for 1 review I get 3 notifications Developer needs to fix this issues and also a suggestion for help line if somebody need any help with login or any app realated issues

This is an easy to use construction app and it also allows you to send reports directly from your phone.

On the main screen where it lists all of the reviews, there should be something that allows you to see the reviewer’s name so you can immediately find the review that you need to update. The only way I can tell the reviews apart from each other is the vague tag of how much time has elapsed since the review was submitted. That’s not a big help when 6 or more reviews are submitted in the span of an hour. Another major flaw is that the user can’t update a ticket on the app once you have followed up with the reviewer so you are forced to searching for the original email alert in your outlook box. I don’t like keeping old emails and now I’m forced to because this is the only way I can process an open ticket so my boss can mark it as “resolved” Once you have figured out the inconvenient way to update a ticket through email, you can add comments in the notes. The “notes” section where you update an open ticket is painfully small. Please enlarge it so the user can take advantage of the full screen on their phone. The space is not much bigger than the head of a thumbtack. Also the “alert” on the app for new reviews doesn’t work so you have to depend on your outlook alerts for any new reviews. Let’s face it, no manager likes a negative review and since most of us in this business have to answer reviews 24/7 whether we are at work or it’s our day off, the app that we use should make the process seamless, efficient, and less agonizing.