Ride Pingo

Out and back journey booked. Turned up on time - brilliant service.

Slow app, app in background dose not deliver functionality and system dose not send messages. Some locations can be miles from intended drop off, mapping outdated

Wont let me make an account so can’t use the app. I have perfect internet but it says there’s no connection.

Life changing for our village and my mother with learning difficulties

I have never been able to book a ride on this app. I have been advised by support to delete the app and then reinstall the app which I have done several times but it simply does not work. The 10 second count down of the code received if also frustrating as, living in the country, the signal is not reliable so I often only get the text at the 9th second or after the 10 seconds has expired. The bus service itself is excellent - I have to phone the call centre - so very disappointing the app simply does not work.

Does not work fully for me. I cannot make a booking. And it could not show my address. Had to phone for a booking but once that was on the system then it was very clear and I like the ability to track the vehicle.

The driver was on time, courteous and took the correct route. Only gripe is the actual app itself. Not accurate info in that it says it has no slots. I was advised to ring instead!

Absolutely terrible booked a week in advance for a 7pm pick up and it’s coming at 8pm

Needs more user testing before being released into the wild. I’ve updated to get latest version and now have to create an account again (because data isn’t carried over). But this isn’t possible because you have only 10 seconds to enter a code you’re sent by text message - but it takes 9.5 secs to receive it. You then get caught in a doom loop. A shame as this service is badly needed.

This service is a lifesaver, it’s been impossible for me to get to work without a car as there are no bus routes and I don’t know what I’d do without this app. So grateful for all the hard work put in by staff to make this happen