Rocketmiles

I love it

Site keeps crashing. Also says that “rates are no longer available” 30 Seconds after my search. Then, when I refresh my search, the rate that supposedly wasn’t available anymore is still Shown. Feels like a boat-and-switch.

It works

Fast enough functionality which is convenient vs a desktop login, but a few annoying flaws: app constantly requires signing in again aka doesn't remain logged in after closing app; after viewing a property, pressing back to results page often requires an entire reload which is slow and annoying; the sliders on the filters screen are HORRIBLE and make the frame's page scroll around instead - fix the sensitivity

I use Rocketmiles all the time, find them to be easy to use, and very fair priced with the additional bonus of miles which enables me to travel even more !

Overall, it’s a good app and is my go-to site when I’m traveling and you do earn a chunk of miles on each visit; 1000 miles per night is easy to get, so your miles swiftly add up. Several improvements are needed though. 1) There’s no way to leave a review of the hotel! You can READ the booking.com reviews but can’t leave a review on Rocketmiles or on booking.com! 2) USUALLY, the Rocketmiles fees are OKAY, (usually c$10) but sometimes the fees can be more than 15%, and, in one case, more than 50%! Advertising the ACTUAL price rather than adding the Rocketmiles fees later would be an improvement! 3) Too often the app logs me out and I have to log back in! 4) The room description is often woefully inadequate! Most descriptions of the hotel’s talk of “select rooms having air conditioning”. Why not copy the description from the hotel website?! 5) Charges for parking and resort fees are not specified, which can have a major impact on price; I had a hotel that charged $50 per night for parking! I know that prices change but that COULD be made clear.

It’s all fine until you need to reach out to customer service. They are not capable of solving basic problems while you are traveling which clearly is very inconvenient as I ended having to pay for another hotel even though I had already prepaid my hotel with Rocketmiles.

Plan on spending the time to send a half dozen follow up emails after you complete the stay to get your measly 3,000 miles. Really not worth the hassle.

It’s all been very frustrating… don’t go offf of the stars in the App Store, Google Rocketmiles before you commit. The reviews outside of the App Store tell a different story. If I could give this app a negative star count, I would. Customer support is pointless and prices are highly inflated compared to booking straight from the hotel. Use caution when booking. The majority of the bookings are non-refundable and the company will not work with you, regardless of the circumstances. I write this after using the app multiple times. The first few bookings went great, after that, it was all down hill. I have had to fight with them for being double charged, the Rocketmiles side, when checking into the hotels, have been declined and I have had to purchase the hotel separately, which also took hours to deal with, and customer service, although they are very nice for the most part, the majority of the operators are unwilling to help. Getting help usually takes several phone calls to get to a person who cares.

Double charged me for a hotel stay. Refused to refund me, then refused to give me the American Airlines miles for both stays. Ignored requests to resolve the issue, rather than addressing the problem. Earning rewards for travel is nice, but consumers should exercise caution when using this app. It is glitchy. Even their customer support says so.