Royal Credit Union

Sad to see this app experience go backward. Last I logged in, I attempted to copy/paste my username and password into the log in info screen. The app wouldn’t allow me to paste. Given this I decided I’d try to type my password out. I needed to swap between apps to see my password and swap back to type, multiple times. Only catch was every time I’d swap between apps, the password would clear making that method impossible. I finally was able to log in after closing the app out a few times and it finally allowing me to paste my password. Second issue is the deposit a check interface has gone backward in terms of usability and look/feel. The UI is more confusing than it was before. Actually depositing a check is frustrating at best. I was prompted multiple times during the picture process that my front/back photos of the check was incompatible or that the edges of the check couldn’t be found. I never had this issue in the past.

I DON'T need to know i was logged out "due to inactivity"! What is the purpose of that harassment that forces me to click a button? Your programmers are overpaid.

Employees treat us your customers like they are treated. There is not a “ dumb down “ attitude amongst your group. They are helpful and knowledgeable.

The new check capture is AWFUL. I’ve been mobile depositing checks since this technology became available, and this latest version is unusable. I’m going to have to physically go to the bank to deposit my checks… which is ridiculous. I’ve been a RCU member for 25 years and if this isn’t improved quickly I’ll be switching banks.

The update made mobile deposit even worse. It was awful before and not it’s barely useable. Every check I deposit gets flagged for review because it says it’s possibly missing payee, date, amount, and signature. They’re all crystal clear on the check. Its such a pain. RCU as a whole is amazing but I’m considering switching banks just because of how bad the app is.

Royal Credit Union is wonderful and a BIG improvement over traditional banks. When I phone them, someone actually picks up the call and assists. They are very helpful. Please open a west suburban branch (west of the Edina branch). Keep up the good work!

I love the ease of use, tools and features that make my busy life easier. Mobile check deposit and automatic transfers are very helpful to me. I also like being able to pull transaction reports by account for my business. Makes tax season a breeze.

How can you break your own banking ability on a Friday of all days?

I keep getting application errors when I go to open the app and then when it does finally sign me in it just says that it is unable to display my accounts at this time. Very frustrating. Love the bank but the app only works half the time.

App makes it very tough to make RCU loan payment from non Royal account. This needs to be simplified.