RTA GoMobile

Continuously logs me out nearly everyday for no reason, making using iy genuinely embarrassing in public

Whenever I buy a pass later on in the day I get another notification for something I’ve already a paid for

initial install demanded biometric permissions, i don't even know what it is, and also wanted me to create a wallet? never done it. i have the RTA pass. i intend to give this app $0. (let's see if that's true, seeing all the other reviews) and why is it changing my phone brightness to 100%? i didn't give it any such permission to do that. unless that's what biometrics is (doubt) also when i click on my pass in "pay as you go" it doesn't show anything (was hoping to see details), and if you try to click anywhere but the back button it just crashes?

This app has been extremely poor quality for several months. SPX finally came out with an update about a month ago - and still didn't bother to fix one of the app's biggest problems. Every 3-4 times that the user attempts to do anything in this app, the app crashes, returns the error "Unable to process the request.Please contact customer service," logs the user out, and disables FaceID. Transit users would be better served by finding a roll of quarters and transit agencies would be better served by selecting another vendor other than SPX.

The RTA does not use this app anymore. Our party purchased over $80 worth of RTA passes using this app which we can’t use on the RTA. We all read that the Go Mobile RTA app was supported by the RTA which is not true. RTA hasn’t used this app in over 2 years…but they still took our $. Lame

Like everyone else my experience is that it crashes all the time, logs you out & won’t let you permanently dismiss the biometric popup screen either, making it an embarrassing and time-wasting process, and the route planning stuff is useless Then I got hit with a double charge and RTA still hasn’t resolved this two weeks later. Token was MUCH better.

this app is annoying and practically unusable

The terms used in the app are confusing when it comes to ordering and using passes. The UI also does not read info from contacts or password savers so there is no option to autofill information like address or credit card info. Very poorly designed app.

I could never go past the “Name the Wallet” page, so I could buy or use UCR passes. I waited for 3 months for it to be fixed but it never got fixed. I reinstalled the app multiple times but it did not help. Ultimately I transferred my account to my android device and I was able to create wallet there. It works on my iPhone too now after transferring the account back to my primary phone. I would have never got this thing to work if I didn’t have an android phone.

Glitchy and unreliable. The app crashes and/or logs me out when I try to access my student pass. Not very convenient when you’re trying to board the bus with as little trouble as possible.