SC Mobile Zambia

The customer service is definitely excellent

As a banking app one would think you would priotize testing app stability on significant updates.

Honestly this app is not opening for over a month now I’ve tried everything I could and other people have the same problem. I’m even thinking of changing my bank to another bank because what’s the whole point? It gets so annoying

Like I have said above I’m not here to complain but state facts , standard Chaterd in a fair bank , affordable bank , it’s excellent and fast with online transactions , easy to navigate around the online platforms , and I would recommend someone to open an account with them. Now let’s state the negatives Customer service is the worst overall, toll free number is mostly busy especially when u best need them, there are not enough ATM’s around a big city like Lusaka, not to talk about the banks themselves, all the branches I know in town do not work , there ATM’s are mostly out of money, please stanchart Improve on these things and we will continue working with you and recommend to our juniors aswel.

The app doesn’t open immediately you login, it only opens when you go to the home screen then back to the SC app, please work on that.

I kept trying to upload the selfie but the camera was just stuck on hold upright. I used a table, my hands, my sister and even a measuring tape to ensure that it was upright And at eye level. But it kept saying hold upright. We can’t even open accounts because that’s a crucial step.

Yaba if changing my salary account was as easy as drinking water I’d have left a long time ago it took me 3-4 months to have my Visa card replaced but with FNB only one days