Scout Alarm - Home Security

This product does not work!! If you are looking for a complete review of Scout, let me tell you my story. As you will read, I gave them every opportunity to help me setup their system, but 4 years later and hours, weeks, months of frustration, I have given up. I purchased Scout as part of the initial offering before they had a product back in 2014. I was very disappointed after getting it all setup. I had about 4 motion sensors and 12 door/window sensors. All in, I spent more than $500 for a system that did not work. The major issues I noted: Batteries would continually die within 2-3 months, so chasing down which sensors were working or not, was challenging and time consuming. They’ve since improved the detection of batteries dying, but they still die within a couple of months. A year later, at the end of 2015, they recognize they have an issue and offer the zigbee solution, but it takes them 2 years to get this into beta! The Alarm itself was not loud. Definitely not as loud as they advertised. The solution apparently is a new faceplate on the door panel. I offered to test it after it was built, but was never sent anything. When I moved to the Zigbee platform a couple of months ago, I was then told that this platform doesn’t support the new faceplate. In addition to these two major flaws I had numerous issues with the setup and keeping sensors online. As a result, I didn’t use the system between 2016-2018 while I waited for the Zigbee solution. After spending a couple of months trying to get it working with the Scout, I came to the conclusion that this was never going to work. I asked for a refund from Scout, but was denied with the reasoning that my purchase date was beyond the published warranty. A very disappointing conclusion to my relationship with Scout. I would have expected that they would stand behind their product, but that is not the case! They are obviously not a reputable company. I have now purchased the Abode alarm system. I’ve now had it working for about a month. The setup was easy. I’ve never had any issue with sensors going offline. The battery life for the sensors is several years I am told. Everything works perfect! In closing, I would like to thank the Scout support staff. They were very responsive, but unfortunately the technology let us both down. I would not recommend this product.

This app is relatively easy to use once setup but two things make it a pain to use. 1 is it constantly logs you out of the service. About 50% of the time when I go to use it to activate or deactivate the alarm. I have to log back in again. 2 It does not support Face Id. This makes the above issue even more of a pain point. ugh.

I think the interface is great and is very easy to use. Very easy to sync and manage each device. I also have the doorbell camera attached to it. Very satisfied

The Scout app is user-friendly and well-designed! Huge fan!

I had this app on my Apple Watch two days ago. Now it has spontaneously disappeared. Still have it on my iPhone. Where did it go and how do I get it to appear on watch again?

Both the app and the hardware have been working flawlessly for me. Like this much better than previous systems I have owned. Easy app to use and solid notifications.

Super easy to install and this app works great. I like knowing if I armed the system by just checking the app. The modes are great too for customizing alert notifications.

It’s infuriating trying to disarm your system only to find the app randomly logged you out. Makes me reconsider getting this system altogether.

and fix the random logouts. always seems to be logged out right when i need it in a hurry.

Not worth the money. Can get better service from other providers. The app isn’t great-constantly signed you out. Look elsewhere for real security.