Not route driver friendly
I have been a vending route driver for 22 years. I was initially excited about our our company’s decision to switch to seed. After nearly a year of use I have been mostly frustrated. Seed is not designed with the route driver in mind. My complaints: 1. Service and inventory are on 2 separate screens, forcing you to switch back and forth when an inventory is required. 2. Driver cannot see the beginning inventory of a machine. This makes it impossible to notice any problems that could be corrected instantly. Instead a driver must wait for the system to notice a problem then issue a call for a complete machine inventory. 3. Customer requests for a product change cannot be done by the driver. All requests must be sent through a separate website. A time consuming step. 4. If a driver notices that a product is selling poorly he or she cannot change the par level of the product or swap it out with a different product in the same category without filling out a form on a separate website. You have to wait for the system to catch up or the person behind a desk in charge of merchandising to notice and make a change. This penalizes good drivers and rewards lazy drivers. 5. If a product is out of stock there is no way for the driver to make a temporary product change to fill an empty spot with a product on hand. This leaves machines with empty spots. Having the ability to replace an out of stock item with a product on hand would be better than being forced to leave an empty spot. 6. The interface is poor. Onscreen buttons are too small. 7. If a driver has to run an unfamiliar route there is no way to show all the locations on a map. You must pull up each location individually and try to memorize where it is located in relation to the other stops on your route. A time consuming process.
