extremely POOR customer service and a horrible app.
I have written this customer service on countless occasions and only tried this because I wanted a secure email service. I challenge anyone . ..Try replying to a message or “reply all” and watch the app fail. I write to customer support, aka a useless “chat bot” and eventually it ends up to the exact same person who PROMISES to get back to me after talking to the developers. They at first deny the problem and ask for screenshots and video recordings and state something stupid like “it works on my device”. you know, “troubleshooting”. Then when they are convinced something is wrong, they state they will look into this and never get back to me. Now, the email service I pay $100 per year for that is Swiss-based is so unreliable and unstable. I have tried this across all devices, uninstalled, reinstalled, updated, signed out, signed in. It’s the APP and the developers FAULT!! Look into these issues and actually get back to customers when you promise you do. Now, I have to tell everyone who wrote me that I will change email providers because “Sekur” is so unreliable that I can’t use it. Unbelievable and useless.