SentriKey Real Estate

Way too confusing, just stick to normal lockbox. SMH

Never works. Waste of time getting into homes with these.

Unreliable. They run app updates requiring to reinstall but don’t send an info to subscribers, letting realtors being stranded with clients The only way to resolve the issue is by deleting/ reinstall the app. Tech Support is not helpful at all.

I used to like Sentrilock boxes and would breath a sigh of relief when I would see one on a house that I was showing but lately the app is glitchy and frustrating to use. It honestly makes me with my association used Supra instead. Every update makes is slower and slower.

This app “processes” nonstop and when I’m trying to open a lockbox I don’t just want to stand there and wait on this app. We’ve started using the showing services…SLOW, PAINFUL and doesn’t sync with an apple calendar. I hope you’re developers are working on speeding up this app.

Awful, just get a lock box with a combination

Not only is the app unreliable, the support team is not willing to troubleshoot We have had the same issues for over a year, lockboxes disconnecting from the location they were assigned to, trouble assigning lockboxes off site and on site, the list goes on. I only have this app because I have to have it. They could do so much better.

Constantly “thinking” and frustrating when you’re standing at the door trying to access. Used to think it was just the rural areas with poor cell service causing slow communication. For the past year, it doesn’t even matter if you’re sitting in your office with great service and connections, the able still stumbles to connect. This app used to be quick and great. What changed?

I am on an IPhone 13 Pro running 16.5.1. As soon as I open the app it opens momentarily and immediately shuts down. I have been on the phone with customer support and it is now 3-1/2 weeks later and still don’t have use of the app. I have gone through all the troubleshooting steps, delete/reinstall, restart phone, change password etc. I can’t believe I am the only one having this issue.

Keeps saying internal server error! Ugh