ServiceDesk Plus MSP

IT help desk software for MSPs

Published by: Zoho

Description

ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.
App features:
* Filter requests based on criteria such as unassigned, pending, open etc.
* View, create, edit and delete requests.
* Perform actions (pick up, assign, close, reply) for requests.
* Work log, notes and resolutions can be added/modified for each request.
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Screenshots

ServiceDesk Plus MSP FAQ

  • Is ServiceDesk Plus MSP free?

    Yes, ServiceDesk Plus MSP is completely free and it doesn't have any in-app purchases or subscriptions.

  • Is ServiceDesk Plus MSP legit?

    Not enough reviews to make a reliable assessment. The app needs more user feedback.

  • How much does ServiceDesk Plus MSP cost?

    ServiceDesk Plus MSP is free.

  • What is ServiceDesk Plus MSP revenue?

    To get estimated revenue of ServiceDesk Plus MSP app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.

User Rating

4 out of 5

1 ratings in United States

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Ratings History

ServiceDesk Plus MSP Reviews

Bad design and functionality

DaveUIO on

United States

The application is almost useless, when adding work logs it freezes, Time is calculated wrong, can’t see images in conversations, can’t merge tickets, can’t edit priority or due date. The android app is far more better, but this one hasn’t been taken care of in the last 3-4 years.

A lot of function doesn’t work with iOS11

dsdkdd on

United States

After upgrade IOS11, Work log can’t modify and delete anymore, also which click on accouny crash and close the app

Meh

jerquiaga on

United States

Not all parts of the app work. Can't clear notifications easily, so there is always a badge on the icon. Trying to see detail for a ticket doesn't work, app freezes.

Decent, Needs More Work

M4tt3y on

United States

The app logs in and I can work with Requests filtered by Account and/or SDP-MSP View filters. The keyboard has difficulty dismissing once logged on and browsing Requests. It doesn't dismiss easily and it needs attention.

Not ready for production

No name available ? on

United States

As it is this app is useless. One cannot read messages or respond to a customer if there are 10 or 15 messages. The screen will not scroll. Very basic functionality has not been tested.

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App Info

Category
Business
Publisher
Zoho
Languages
Hungarian, English, Arabic, Norwegian Bokmål, Bosnian, Czech, Danish, Chinese, Finnish, French, Dutch, Croatian, Hebrew (modern), Japanese, Korean, Polish, German, Italian, Russian, Portuguese, Spanish, Swedish, Serbian, Slovene, Turkish, Vietnamese
Recent release
5.11 (1 month ago )
Released on
Mar 28, 2013 (11 years ago )
Last Updated
3 weeks ago
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