Bugs
It works fine for the most part, but needs some repair. It constantly shows me as having 3 unread messages when I have 0. I cannot get the little red notif to go away. Please fix this.
ServiceMax Zinc
Published by:
ServiceMax
Description
Zinc connects technicians with the people and information they need.
Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc.
Hotline Communication:
• Connects technicians to the right expert instantly with Hotline bots
• Bypass long call canter queues and email exchanges to get information quickly and efficiently
• Track every request
• Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands
Broadcast Communication:
• Broadcast information in real time to your teams’ mobile devices
• Alerts fill the screen, requiring team members to interact with the message to continue in the app
• Target a specific group of employees based on critera such as group membership, department, location, work skills, or role
Team Communication:
• Communicate 1:1 and in groups
• Text, voice, video, content sharing and location sharing
• Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access
Security:
• Military-Grade Encryption
• Customer Data Security
• Data Center Security
• Application Security
• Business Continuity and Reliability
Privacy:
• Data Ownership
• Custom Data Storage and Deletion
• Multi-Factor Authentication
• SSO and SAML 2.0
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Zinc Real-Time Communication connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction and improve employee engagement. Instead of turning to non-compliant consumer apps, service teams can now turn to a powerful, yet easy to use, team communication platform purpose-built for their needs — ServiceMax Zinc.
Hotline Communication:
• Connects technicians to the right expert instantly with Hotline bots
• Bypass long call canter queues and email exchanges to get information quickly and efficiently
• Track every request
• Measure resolution times, quality of internal service, and adapt Hotline staffing to changing demands
Broadcast Communication:
• Broadcast information in real time to your teams’ mobile devices
• Alerts fill the screen, requiring team members to interact with the message to continue in the app
• Target a specific group of employees based on critera such as group membership, department, location, work skills, or role
Team Communication:
• Communicate 1:1 and in groups
• Text, voice, video, content sharing and location sharing
• Conversations linked to ServiceMax records (such as Assets, Work Orders, Cases, Returns) for easy reference and access
Security:
• Military-Grade Encryption
• Customer Data Security
• Data Center Security
• Application Security
• Business Continuity and Reliability
Privacy:
• Data Ownership
• Custom Data Storage and Deletion
• Multi-Factor Authentication
• SSO and SAML 2.0
Screenshots
ServiceMax Zinc FAQ
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Is ServiceMax Zinc free?
Yes, ServiceMax Zinc is completely free and it doesn't have any in-app purchases or subscriptions.
-
Is ServiceMax Zinc legit?
🤔 The ServiceMax Zinc app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.
Thanks for the vote -
How much does ServiceMax Zinc cost?
ServiceMax Zinc is free.
-
What is ServiceMax Zinc revenue?
To get estimated revenue of ServiceMax Zinc app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
App is not rated in Singapore yet.
Ratings History
ServiceMax Zinc Reviews
How can you be this bad at producing an app?
On this failed Zinc update- sitting at the sync screen forever with no progress. It's always something that gets broken. Last update was the keyboard, or trying to search for people, now it's entirely broken.
Does not reliably send notifications
I have to delete and reinstall this app at least once a week because it stops sending me notifications. Unreliable.
My app?!?!
Why did u sign me out of my app then tell me that my free trial is over????? I’ve had this app on my phone for a long time and I need it for work!!! This is how I communicate with my nurses and coworkers for my patients!!!!!
Needs improvements
This app is a hit and miss. Always crashing and it lately it’s been logging me out every single day.
Great app!
We are using it in our workplace and it’s great. It would be nice to have the app for Mac desktop.
Add custom Do Not Disturb options
I miss so many Sunday meetings as my company is around the clock. Please update the Do Not Disturb option to add the ability to set your own time for when Do Not Disturb ends. (Instead of just Monday at 8)
We’ll see this plays out I’ll start with 5. Good luck 😑
I plan on developing VR MMOs someday, I use my iPads when im out an about since I don’t want to lug around my 50pound desktop (actually I do, but people would probably question my sanity). I have hopes this will be very useful to me when I find or build a team to work with.
One of the least reliable messaging apps of this decade
A constantly changing brand isn't enough to erase the stink of CoTap/Zinc from my phone
Awesome app!
I use it every day, it’s fast, easy to use and reliable. I do calls, share files and chat with my team everyday, it helps me do my work every day!
Store Rankings
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Last 30 days
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App Info
- Category
- Business
- Publisher
- ServiceMax
- Languages
- Danish, Dutch, English, Finnish, French, German, Italian, Spanish, Swedish
- Recent release
- 11.0.0 (1 week ago )
- Released on
- Sep 16, 2013 (11 years ago )
- Also available in
- United States , Australia , China , Germany , India , Canada , Saudi Arabia , South Africa , Mexico , Malaysia , Peru , Philippines , United Kingdom , France , Spain , Russia , Thailand , Czechia , Switzerland , Sweden , Belgium , Brazil , Pakistan , Kazakhstan , Lebanon , Indonesia , Vietnam , Nigeria , Taiwan , Poland , Türkiye , Romania , Singapore , Egypt , Argentina , Austria , Azerbaijan , Belarus , Colombia , Denmark , Dominican Republic , Algeria , Ecuador , Kuwait , Finland , Greece , Hong Kong SAR China , Hungary , United Arab Emirates , Ireland , Israel , Italy , South Korea
- Last Updated
- 2 weeks ago
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