Share for Luminar Neo

Had this app a few times now and it’s so frustrating since it works every once in a while perfectly and then suddenly just won’t connect again. Delete the app and wait a month and maybe you’ll get lucky. Very unstable and I’ve had to cancel my Luminar subscription before and I’m guessing I’ll do it again because without the app it’s a huge drag to import export for social media.

Even though my phone is on the same Wi-Fi I cannot seem to get it to connect. It just tells me “unable to connect check to make sure your using the same Wi-Fi” but it is the same, so not sure what’s going on.

This share app is useless. The software- I love supporting new tech and alternatives to greedy big corporate monopolies and have high hopes for it as an Adobe alternative, but it needs more refinement and dependability to be a cost effective contender. Its glitchy and unpredictable. There’s only email support during week-day business hours with a 48 hour turnaround stated, so if you’re working on a project and get stuck, there’s no way to get help. The email contact form requires so many details it takes far longer to spell it out and add attachments than to switch back to Photoshop and do it all manually. May save labor cost, but it costs me in wasted time and frustration. The infrastructure needs refinement- menu needs more detail, options, and guidance, and although the function areas are detailed, they don’t work consistently. The website “manual” was written as articles about how it’s supposed to work and isn’t necessarily current to updates or accurate to user experience. It’s detailed from the writers point of view, but missing information a user needs to learn the system and function efficiently. The workspace menus are very minimalist with few choices for uploading, sorting, and very importantly…efficient saving. There are multiple steps to follow and significant lag times when you wonder if it’s doing what you asked…and as far as sharing, you have to create the same file system as working in Photoshop and use a 3rd party share system like GDrive or Dropbox (which changes the files you worked so hard on) because this QR code based app simply doesn’t work. Although the AI functions are great when they work, the components often glitch or aspects will “grey out” so you can’t repeat an action, so, even after giving it time to “learn” as much as I’d hoped it would save time over the many steps of adjustments PS can require to achieve an effect…this doesn’t. I also discovered the hard way that you can’t back out of an adjustment without risking loss of all of your efforts unless you “save” after each edit and hope it does (yes, I did reference the “manual” and checked the areas that are supposed to address that). And “saving” is slow…where PS makes it quick and simple. There’s quite a bit of lag time between inputting and results and you sit there wondering if your input was recognized. A function will work one time and next time it won’t. You can spend an hour detail editing a single photo only to have the software glitch and you’ve lo

Repeatedly scanned the Q code to activate the App and got nowhere. No useful info on the Help site.

This app is so frustrating and annoying. It’s connects maybe twice and every other try, I’ve wasted Way too much time trying to get them to connect. I’ve tried everything and I know both my phone and computer are on the same wifi, however it tells me it couldn’t connect and to check the wifi every. single. time. Starting to doubt whether luminar is worth the $$…

Both of my devices are on the same network. Will not connect no matter what. Just a waste of time trying to make it work.

The connection is ok, the transfer is quick, but there is no option to save the image in the iOS image library 😔

I just completed transferring an image that I edited in Luminar Neo and I was able to share that quickly on Social Media. I am very happy.

The transfer of pictures is fast, but when exporting edited images from Luminar neo back to your phone, there is no way to save the picture to Apple photos which is the whole reason I would want to export to a phone. I had to share the picture to another person and have them send it back to me in order to save it to photos which is not convenient.

I wasn’t going to write a review until AFTER I contacted customer service. I saw others had this same issue and the response was to go to their support page. I attempted to search the FAQs and the Luminar Neo tabs but found no help. I also tried to use their automated service, but it was absolutely no help. Since I tried to contact them as they requested for others to do but found no help, I am giving a 1 Star Review. The app is useless if it doesn’t connect to Luminar Neo. It has one job and it can’t do it at all.