Simons - A Fashion Destination

I’m such a Simons fan - love the stores, love the clothes. Twice I’ve reached out to customer service with feedback on the app and was told it would be shared back with app team but nothing was addressed. The filter feature for sizes does not work properly- only the last filter selected applies. For example, if you filter for sizes 10, 40 and L, only L clothes will appear. Makes shopping quite tedious.

US customers cannot make purchases and have them shipped to the US within the app. There is no where to switch to US version. I spoke with CS and they couldn’t resolve it. They said to use the website to make orders.

Simons has both Canadian and US sites and you used to be able to toggle between the two on the app but now it seems to be locked to the Canadian site. Even going through the check out does not let you update the shipping country. So annoying.

title says it all!

I do love shopping at Simons when I visit my family in Canada and I used to like ordering clothes online and have it shipped to the US. This was until they decided to build a ‘US Store’. This US site is a huge RIP-OFF . When you switch to the US site, the prices are the same as the Canadian site except that the currency symbol is US Dollar. With the exchange rate being where it is at 1 USD=1.34CND, this means that US customers will pay 34% more. They still ship from the same place in Montreal, so it’s not like it’s really a US store. Instead of having the currency conversion be an incentive to order from this site, now it just makes you feel like you are being swindled. I shop online in different countries and this is really the only site that I deal with that will charge me 30%+ thinking that I would not notice. I wonder if this US site would be there if the currency rates were reversed? I doubt it. Too bad, I did like Simons but I cannot support this type of behavior. As much as it pains me, I’m deleting this app.