Terrible Account system
Basically if your phone or app breaks/deletes your gonna lose everything you put into the game unless you do some transfer feature before hand that they don’t tell you about. In terms of recovering your account you can give them your account name, ID, population, sage level, your characters line up and levels any invoice for any purchase you made in the game and date you started playing. The questions they ask you are ridiculous and funnily enough all of this information is not gonna be enough to get you account back. Great game invested a lot of time and money but lost it all because of a save feature so I just can’t recommend it. STAY AWAY!