Smart Money

This is just a terribly written application. It simply cannot recover from being suspended. If you ever open the app and see a white screen, just force quit and reopen the app; it won't ever recover. It also takes 20-25 seconds to authenticate and get to the point where you can use the app. Every other finance/banking app can do that in 4-5 seconds at most. Not sure who has developed this app, but they need to get a lot better.

This bank makes it impossible to get hold of someone if they have charged you incorrectly. I connected to the in-app chat and was disconnected FOUR times after the chat operator said they were transferring. Another two times, the app times out because the chat operator took SO long to reply / transfer me. When the app timed out and I logged back in, the chat had erased itself and I had to restart the whole process again. I also followed customer service instructions to update my own direct debit bank details. After I did so, they changed the bank details and my car loan frequency repayment without my authority and started deducting my loan amount from a different offset account that is a completely separate account to my car loan account (the two were never given permission by me to be linked). Absolutely terrible

The staff are lovely but this app is terrible! I had a simple request and within 15 minutes my app had crashed 3 times. I’m in a chat with someone and then the screen just goes white and I can’t see the chat anymore.

App no longer opens. It used to work ok but even after a number of re-downloads it is still not opening.

After logging on and selecting View accounts the screen goes blank. You guys are saying I am the only one getting this problem which I don’t believe

This is an app by a company that doesn’t want to spend any money building an app. It’s definitely the worst app I have installed on my phone. Not only do other banks have much better apps they’ve got better rates too.

App get stuck all the time on my I phone and I am fed up of restarting my phone all the time. The worst app ever. Can’t do anything.

Three years later and still the same problems with when I go to open the app it’s a blank screen and I have to keep uninstalling and restoring. Very rarely does it work. I’ve spoken to technicians and they can’t see there’s a problem! Not good enough.

Unfortunately the app is constantly frozen. Having to use the full website to do any banking which is not user friendly.

App keeps getting hung after using different usernames. My device is iPhone SE