SmarterTrack Mobile

Customer service to go

Published by: SmarterTools
Downloads
Revenue

Description

SmarterTrack Mobile complements the full web interface that's available to agents and managers using SmarterTrack, either on-premises or the SmarterTrack hosted service. It provides all the core functionality needed to provide high quality customer service and support when on-the-go.
This includes access to:
Ticketing
- Take/transfer tickets
- Reply to tickets
- Set follow-ups
- Add comments
- Upload files/attachments
- Ticket translations
- Much more!
Live Chat
- New chat and/or chat message notifications
- Take/transfer chats
- Reply to chats
- Coach agents in a chat
- Live chat translation
- Much more!
Call Logging
- Create new call logs
- Add notes/descriptions
- Add/edit call times
- Much more!
Task Management
- Create new tasks
- Change status, priority, time estimates, etc.
- Add updates
- Much more!
And includes additional features such as:
- Light and dark themes
- In-App notifications for live chats
- Work across all Brands
- FaceID and TouchID supported for log in
- Group and agent management
- Run manual events
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Screenshots

SmarterTrack Mobile FAQ

  • Is SmarterTrack Mobile free?

    Yes, SmarterTrack Mobile is completely free and it doesn't have any in-app purchases or subscriptions.

  • Is SmarterTrack Mobile legit?

    Not enough reviews to make a reliable assessment. The app needs more user feedback.

    Thanks for the vote

  • How much does SmarterTrack Mobile cost?

    SmarterTrack Mobile is free.

  • What is SmarterTrack Mobile revenue?

    To get estimated revenue of SmarterTrack Mobile app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.

User Rating
App is not rated in Dominican Republic yet.
Ratings History

SmarterTrack Mobile Reviews

A solid start!

eerf445 on

United States

I’m really excited to finally have access to SmarterTrack on the go. While I always had access to the web version, this feels much cleaner and easier to use. It’s also nice to see so many of the features that I commonly use in the app. There are a few minor quirks here and there, but all in all this is a great start.

Store Rankings

Ranking History
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Category Rankings
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SmarterTrack Mobile Installs

Last 30 days

SmarterTrack Mobile Revenue

Last 30 days

SmarterTrack Mobile Revenue and Downloads

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