Smiles:Food,Grocery,Lifestyle

I ordered from smiles and I didn’t receive my order yet… bad experience and bad service and bad customer service

After placing order and deductions of my amount the restaurant cancelled my order and i was made to call all the places to my disturbence and causing inconvenience and spoiling my time!

Ordered food from this app, restaurant didn't accept my order so they cancelled my order. So they'll refund my money back within 5-7 days. The order I didn't even cancel myself. Ok fine I thought I don't have choice. But they didn't refund after 12 days too. When enquire they're asking me to email my whole personal bank statement to email to them. When I told them it's not right to ask the customer to share the bank statement instead you share some proof that you send my money back so that I can double check with my bank but they're saying they're not allow to do that it seems and they're expecting clients to do that. This app and people who are running are so so unprofessional. I'll be chatting with some customer service and someone will call me from there in the same phone while l'm in the middle of chat. The person on phone cannot solve the problem and the person whom I'm chatting will leave because l'm not responding. This app is crazy. If you don't want to waste your time better avoid ordering food from this app.

No response and no Delivery on Time, such a company should be closed

It took more than 2 hours to deliver food and confirmed with the restaurant it has already picked by a rider

Hi there, I am a vivid user of talabat and noon. Practically ordering noon everyday actually. One day I had lost my mind and ordered from smiles. Not only did the app get the address wrong they refused to refund the order. Highly not recommended. If you have had a good experience then good for you but Best to stick with the professionals Noon and Talabat.

They tamper with delivery orders with the order partially missing and don’t issue refund.

Can’t reach the customer service chat. And there is no option to cancel the order. Waiting for more than 1 and a half hours.

Very very bad I don’t advise anyone to order form this app the taking to much time to bring your order

The app’s service to customer complaints is terrible. I received fries and one had mold and I got no response. Other than that, it’s very hard to avail customer service and the app glitches a lot.