Snap! Connect

This up takes days to update. I never get my alerts until days later. Very discouraging to not be able to communicate with my child’s teacher

Shows new message but can’t see it and this happens ALL THE TIME. Support always says “it’s a known issue” and to try uninstalling and reinstalling. Did that. Still can’t see the message. Ugh!!

As a teacher I send messages and post announcements frequently that require responses. So the app either doesn’t notify me there are messages or it says there are multiple messages when there isn’t really a message so then I think I haven’t responded to a parent. Please fix these issues.

It’s pretty bad. It works on a basic level, most of the time, along with the 3 other equally janky enterprise platforms I’m supposed to use to communicate with my kid’s school. We love the school, but I wish schools would just use normal consumer software that is better suited to the task, such as Notion or even Slack, than the confusing web of substandard specialized apps that somehow get these contracts because they’re willing to navigate the process, or whatever.

Apparently messages have been sent for years to the parents in the classes my son has been in but we were not apart of because on Snaps janky set up. Things are not organized to find the people you need and when people decide to protect their identity, you can’t figure out who in the in the class to send the messages to. This is not a direct way to send messages as it lumps the whole school together without a way to filter who is in the kids home room. Very disappointing.

Do the developers of this app believe that everyone uses phablets? Some of the text in the UI is only 1.5 millimeters tall. The rest is more like 2. There is no way to change this. Not being able to read text is kind of a killer problem in an app whose only job is to deliver text for people to read.

My children’s school decided to use this as a better way to communicate from staff to parents. Unfortunately, this app has given me nothing but added frustration. First, as many have said the notifications don’t work. I’ve set my phone to have notification alerts but they never show up. Unless I go into the app and come out do they then pop up. Once I go in and read the notices the app will still display I have notifications. There are times when I send massages to teachers and they never received it or received it days later. Some teachers reverted back to email instead of using this app. On the parent end, I too don’t always receive messages from teachers when I should. There are times if I go into the app and try to go back and reread something, the app will lock up and not let me back in. I make sure the app is always updated. There are many times I have to power off my phone to get back into the app. If it wasn’t for the school using this format I would never use or recommend this app.

The app was supposed to have received an update a few months back to fix the issues w/delay in displaying updates. I still receive alerts about non existent posts. Would work great if everything functioned properly.

No way to clear all the feeds. I only need to know what the teacher message me. I don’t need to have the feed showing not read when I swipe over it.

It’s important to be able to connect with our child’s school and teachers. Too many days down. Too many glitches. Get it together!