SNAPP Michael Phelps Swim App

It crashes a Lot. And no updates to fix.

Nothing about this app is intuitive, functional or useful. Master Spa should either abandon the effort to have any remote functional control of its swim spa/spa or spend money on a competent programmer to support its product. After 4+ years of failing reviews, clearly the current developer Balboa isn’t capable of supporting this project or Master Spa simply doesn’t care about this feature.

Frankly this app and the associated hardware, manufactured by Balboa Water Group for Master Spas is, at best, the most unstable unreliable product I have ever had to work with. Between the poor quality wifi connectvity, the difficult to operate “touch” screen, and the software either crashing, freezing, or simply unable to connect, its pretty much a total waste of effort beyond just operating the swing functions spaside. TOTAL CRAPWARE!

I love the swim spa but, this app is terrible!!!!!!! Master spas please join the digital age and fix your $&#$ We have had this Spa for over 4 years and cannot get this app to work. Maybe try a Bluetooth connection or something.

If I could give it zero stars I would. Has so much potential. How do you take $50K from someone for a swim spa and put out this awful product? I’m not even going to waste my time on detailing all the issues.

Every time I am on the Spa portion of the app, the demo warning pop up keeps coming up over and over until I want to just stop using it. I have to click on connect every time that pop up comes up and then i have to back out because all the controls go blank. The other thing is every time you turn the app on you have to go thru the hypothermia warning. There should be a way to turn that off after you have seen it 100 times. I also have to stand by my back door before I can even connect to the spa. This app needs some major overhaul.

I waited for over a year for the SNAPP app to be updated and available. And then it was updated and available (on ipad only) and for the month or so that it worked and allowed me to do things like heat the spa from work so that I could jump right in when I got got home) and now, not so much. Sometimes, it works, sometimes it doesn’t. MS really shouldn’t use it in their marketing materials if the app isn’t stable. Please fix.

Worked at it for an hour and finally got it to connect once. Have not been able to get it to connect since. I am an IT guy so don’t think it is user error. I tried a second iPad but no luck.

Love my swim spa!! Very frustrated with this app. Does not work consistently. I would really like to see the Balboa Group fix it. If this worked correctly it could provide much needed variety to the monotony of swimming in place. A would think a huge marketing tool as well.FIX IT!! SIX MONTHS LATER AND THE APP WENT FROM BARELY WORKING TO NOT AT ALL WITH THE AIOS UPDATE. KEEP UP THE GOOD WORK MASTER SPAS!

The app simply does not work. We can establish a direct connection to the swimspa server and control basic spa functions but the SwimNumber app refuses to work with a custom user or work-out. After creating the user and workout, then selecting it, the app resets to the default user. It has never worked properly once.