SOL Global

This app is terrible.

비밀번호 입력하고 넘어가려고 완료를 누르자마자 앱이 꺼져서 할 수 있는게 없네요

I keep trying to do mobile authentication and I get all the way to the login methods but not a single one works. Every time I try, the app says the service is ‘temporarily unavailable,’ but this problem has persisted for the past four days.

This app works once, and then I have to delete it, reinstall it and go through tedious login process again. Does nobody ever test this app before it is released?? Supposedly the Korean app works better...

I can no longer login. I checked and see it was just updated. I know the English version probably isn’t a Shinhan priority but I hope they fix it soon.

This app is garbage. I’m pretty sure the developers only tested this on the latest IPhone model. Because of this, if you have an older model many numbers and displays are cut off to the point of being barely visible. What is visible usually looks bad. Right now I have an IPhone 10 and it is not possible for me to transfer money because the number for my security card is not displayed.

After the newest update authentication feels impossible. Will have to go into a branch to have them help me. Have tried phone number, ARC card, passport etc etc authentication methods. Continuously refuses picture verification. Says information submitted from ARC, Bank security card etc are incorrect. Can’t log in at all

Recent Update isn’t working or is working too slow. Can’t even login.

This app is very useful. But I need to improve the speed when using the app. After update, it’s quite low now.

I honestly love Shinhan Bank because of the professional, courteous service I have received since opening my account in 2009. I had another bank before that where I struggled just to withdraw money from the ATM. Shinhan has accommodated my limited Korean ability with a free translation phone center, ATMs in English, and usually at least one teller who can communicate with me. Finally, the banking app came out in English. At first, the app was a bit inconvenient because it didn't offer all of the services that the Korean one did. However, now I can do many things on the English app that the Korean app does. This is essential because every time the Korean app was updated, I had to learn how to use it all over again. Over the last few months, the app has gotten slow and unresponsive. It takes a long time just for the login screen to come up and it often crashes after that finally appears. I then go to the Korean app but regular disuse has absolutely decayed any Korean banking vocabulary I had. I had to go to the bank to transfer money the other day. They didn't know what was wrong with the app. I transferred money in person but I would like to know if this new experience is affecting more than just me. This review is quite long-winded, but it's the only review on the app...I keep hoping for an update to alleviate the problem.