Sparkasse Ihre mobile Filiale

Bank while opening the account told me that the app will be in English, but the notifications and drill down in the application are not translated in English. That makes this application frustrating.

Achtung: es kann vorkommen, dass ein falscher Kontostand angezeigt wird. Das ist für mich absolut inakzeptabel und steht im völligen Widerspruch zum Sinn dieser App, die damit beworben wird, dass man jederzeit sein Konto im Blick haben könne.

The app has suddenly stopped working with the update forcing use of financial planner; the update never completes and the app cannot be accessed anymore. Terrible quality assurance

Your message from 23.8.2024 states I need to reenter my debit card into the Apple wallet. I tried and first time it came back with a problem in the very last step. Try later. Second time at the last step it says the card is already in the wallet. So you didn’t remove it as stated in the message? I will try and use it tomorrow before leaving on vacation and see if it works. Is there no longer customer support in Simmern? You give a number in Stuttgart in your message? Joel

In the Baumholder Branch, everyone is so nice and helpful, but more importantly, they are patient and they stay with the customer until the situation is solved or a questioned answered. I like my bank.

Die ganze Struktur der Website ist unübersichtlich. Ich finde es unnötig schwierig Information und Funktionen zu finden. Die Suchfunktion hilft nicht viel. Namen von Funktionen sind oft anders als sie in einzelnen Seiten der Website genannt werden. Ich kann die Nachrichten Funktion hier nicht finden. App und Website bedürfen der kompletten Überarbeitung mit Ziel der Nutzerfreundlichkeit.

Vielen Dank, Sparkasse

The app is fine but on my small iPhone, the text field for memo on a transfer shrinks, so I can’t place a cursor and thus can’t edit it. All my memos are thus garbled old data. I’ll do five stars if a developer fixes that.

I'm not an old grandmother and I know my phones very well, but the application is made in such a way that to perform a simple action you are constantly thrown out of the application and you have to go and look for a piece of paper with your Anmeldenname to enter it once again, I have two-factor protection when logging in and when making transfers together with Face ID, why do I have to enter it every time to change my limit on transfers, technical support is the same, the answer to any question is always the same, "here is the number call there, I can not help you with this" even to ask how I can change my limit on transfers answered incorrectly! They mixed up the names of the buttons and where to press to open the menu to change the limit, I had to look for help on the internet, youtube. why can't you change the daily/monthly limit for online payments in the app itself and in a few clicks?, or at least in a few tens of clicks.

Nichts funktioniert- total kompliziert - das ist mein Geld also warum machen sie es so schwierig an mein Geld ran zu kommen.