You will never get your money back from your customer by using stripe for no reason !
Hi there, Thanks for your patience. Allow me to give you an update. Upon careful investigation, we'd like to advise that we are unable to release the funds on the account at this time due to the ongoing risk of potential disputes or fraud. We're unable to reveal the exact reasons why your payout will stay on the account for security reasons, but we do thorough reviews of every account before coming to this difficult decision. We're sorry that we couldn't get your funds to you earlier, but if we can help with anything else in the meantime please let us know. Kind regards,